Lytton Thompson
Bank Manager
Summary
Senior Branch Manager with over eleven years of progressive experience improving business processes, increasing revenue and retaining loyal customers in multiple locations. Strengths include financial administration, team leadership and great customer relation building. Enterprising Bank Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Bank Branch Manager
Citizens Bank Guyana Inc.
Linden
11.2011 - Current
- Identified partnership opportunities and established favorable business connections.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Boosted sales and customer loyalty through incentive programs.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Assessed employee performance and developed improvement plans.
- Examined customer loan applications for loan approvals and denials.
- Maintained friendly and professional customer interactions.
- Implemented service improvements to enhance sales cycle.
- Engaged employees in business processes with positive motivational techniques.
- Generated financial and operational reports to assist management with business strategy.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Launched new training program to boost employee skills and staff retention rate.
Education
Master of Science - International Finance & Economics
Liverpool John Moores University
United Kingdom - Liverpool 09.2005 - 07.2007
Post-Graduate Diploma - Post-Graduate Diploma in Business Administration
University Of The West Indies - Mona Campus
Jamaica 09.2003 - 07.2004
Bachelor of Science - Accounting
University of Guyan
Georgetown, Guyana 09.1995 - 07.1999
Skills
Relationship building and management
undefinedTimeline
Bank Branch Manager
Citizens Bank Guyana Inc.
11.2011 - Current
Master of Science - International Finance & Economics
Liverpool John Moores University
09.2005 - 07.2007
Post-Graduate Diploma - Post-Graduate Diploma in Business Administration
University Of The West Indies - Mona Campus
09.2003 - 07.2004
Bachelor of Science - Accounting
University of Guyan
09.1995 - 07.1999
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