Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Khan

Georgetown,DE

Summary

Dynamic Store Manager with experience in retail management, inventory control, and customer service. With success in enhancing customer satisfaction through staff training, innovative merchandising, and effective problem-solving. Skilled in staff leadership, and maintaining compliance with industry standards.

Overview

14
14
years of professional experience

Work History

Store Manager

Distribution Services Limited
11.2020 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized receiving area to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning and accurate record-keeping to maintain fiscal responsibility.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Scheduling and executing quarterly stock taking and reviewing and reconciling variance report.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.

Duty Free Supervisor

Demerara Distillers Limited
09.2018 - 11.2020
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflow.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Preparation of weekly schedule to capture all outgoing flights.
  • Supervise all sales transactions to ensure exceptional customer experience.
  • Maintain international standards on presentation of products and customer service.
  • Project weekly sales for reorder purposes.
  • Reconcile receipts and sales to make bank deposits.
  • Plan and execute a monthly stock count.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Retail Supervisor

Distribution Services Limited
05.2018 - 09.2018
  • Answered product questions and assisted customers in selection and checkout.
  • Assisted customers in locating desired products while providing knowledgeable recommendations based on individual needs.
  • Boosted store sales through effective merchandising and strategic product placement.
  • Monitored staff scheduling to ensure optimal coverage during peak hours while adhering to labor cost guidelines set forth by corporate policies.
  • Coordinated with vendors for timely delivery of merchandise orders while maintaining strong working relationships for future business dealings.
  • Determined layout of store merchandise for visual appeal to consumers.
  • Collaborated with the management team to execute promotional events and drive foot traffic into the store.
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Resolved escalated customer complaints with professionalism and empathy, ultimately preserving brand reputation and loyalty among patrons.
  • Creating employee schedule on a weekly basis in accordance to floor coverage while ensuring operational requirements are met.
  • Assisting management with projects and help to identify and rectify issues.
  • Led weekly staff meetings to discuss goals, accomplishments, challenges, and opportunities for improvement within the store operations.

Accounts Clerk

Ministry of Education
08.2010 - 05.2018
  • Set up and updated Excel spreadsheets to track financial data.
  • Ensured prompt payment of invoices, negotiating with vendors to secure favorable terms and discounts.
  • Provided exceptional customer service to both internal departments and external clients while resolving billing inquiries efficiently.
  • Preparation of vouchers, checks and requisition forms.
  • Liaise with Head of Department on budget and spending requirements.

Education

Bachelor of Science - Business Management

University of Guyana
Turkeyen, Georgetown
09.2018

Associate of Science - Marketing

University of Guyana
Georgetown, Guyana
09.2014

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Store operations
  • Customer Service Management
  • Training and mentoring
  • Team leadership and coaching
  • Staff Management
  • Work Planning and Prioritization
  • Strategic thinker
  • Friendly and Positive

Timeline

Store Manager

Distribution Services Limited
11.2020 - Current

Duty Free Supervisor

Demerara Distillers Limited
09.2018 - 11.2020

Retail Supervisor

Distribution Services Limited
05.2018 - 09.2018

Accounts Clerk

Ministry of Education
08.2010 - 05.2018

Bachelor of Science - Business Management

University of Guyana

Associate of Science - Marketing

University of Guyana

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Lisa Khan