Quickbooks
Latoya Jacobs
Operations Administrator
Georgetown,Guyana
Summary
At Cevons Waste Management, I spearheaded operational improvements and cross-functional team collaborations, enhancing productivity and performance metrics. My innovative thinking and strategic planning skills, coupled with a strong customer service focus, led to significant enhancements in customer satisfaction and loyalty. An adept multitasker, excel demonstrating exceptional problem-solving and adaptability.
Operations professional with strong focus on optimizing processes and driving efficiency. Skilled in project management, problem-solving, and team collaboration. Dependable in adapting to changing needs and ensuring seamless operations. Known for strategic thinking, effective communication, and delivering consistent results.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
Operations Administrator
Cevons Waste Management
Georgetown, Demerara-Mahaica Region
01.2024 - Current
- Evaluated current operational practices and suggested improvement strategies.
- Collaborated with various teams to develop cross-functional solutions for operational challenges.
- Consistently met deadlines under high-pressure situations demonstrating strong multitasking abilities.
- Reported issues to higher management with great detail.
- Served as liaison between employees and upper management, addressing concerns promptly to maintain positive work environment.
- Mentored junior staff members, providing guidance and support to enhance professional growth and skill development.
- Trained new hires, providing information, and insight into corporate policies and procedures.
- Implemented escalation procedures to effectively handle time-sensitive issues.
- Trained and guided team members to maintain high productivity and performance metrics.
- Update, Maintain and Print Commercial & Residential.
- Maintain and update tablets for all routes.
- Customers Clearance Queries and Adjustment.
- Prepare and update daily & Weekly report.
Residential, Routing & Scheduling Supervisor
Cevons Waste Management
Georgetown, Demerara-Mahaica Region
05.2022 - 12.2023
Residential, Routing & Scheduling Coordinator
Cevons Waste Management
Georgetown, Demerara-Mahaica Region
10.2021 - 06.2022
Residential, Scheduler
Cevons Waste Management
Georgetown, Guyana
06.2020 - 09.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Participated in training programs to enhance product knowledge and customer service skills.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Provided excellent customer service by addressing inquiries related to payments processing; resolved issues promptly to ensure client satisfaction.
- Conducted regular risk assessments on payment operations to identify areas for improvement and implement necessary controls measures.
- Managed high-volume transaction processing, ensuring accurate and timely completion of daily tasks.
- Inspected account books and recorded transactions.
- Scheduling of Customers.
- Routing of WIS System for all Residential.
Residential Clerk
Cevons Waste Management
08.2017 - 08.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Participated in training programs to enhance product knowledge and customer service skills.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Provided excellent customer service by addressing inquiries related to payments processing; resolved issues promptly to ensure client satisfaction.
- Conducted regular risk assessments on payment operations to identify areas for improvement and implement necessary controls measures.
- Managed high-volume transaction processing, ensuring accurate and timely completion of daily tasks.
- Inspected receipt books and recorded transactions.
Education
Associate of Arts - Business Management
Nations University
Georgetown 01.2024 - Current
Skills
Innovative & Analytical thinking
Strategic planning
Staff training/development
Attention to detail
Adaptability and flexibility
Self motivation
Decision-making
Multitasking
Problem-solving
Customer service and Support
KPI tracking
Record preparation
Scheduling coordination
Software
WIS
Excel
Word
Timeline
Operations Administrator
Cevons Waste Management
01.2024 - Current
Associate of Arts - Business Management
Nations University
01.2024 - Current
Residential, Routing & Scheduling Supervisor
Cevons Waste Management
05.2022 - 12.2023
Residential, Routing & Scheduling Coordinator
Cevons Waste Management
10.2021 - 06.2022
Residential, Scheduler
Cevons Waste Management
06.2020 - 09.2021
Residential Clerk
Cevons Waste Management
08.2017 - 08.2021
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