Latchmee Chetram

Retail Clothing

• Developed and maintained relationships with customers and suppliers through account development.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Interacted well with customers to build connections and nurture relationships.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Assisted in recruiting, hiring and training of team members.

• Managed customer accounts to secure customer satisfaction and repeat business.
• Collaborated with cross-functional teams to identify and address customer needs.
• Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Used in-store system to locate inventory and place special orders for customers.
• Created inviting environment for customers by maintaining store organization and cleanliness.