Kimberley Gopaul
Summary
An experienced, highly motivated, and meticulous individual seeking an opportunity to play a role within the tourism industry of Guyana. Passionate about traveling learning about new cultures and interacting with people. Possess excellent communication and interpersonal skills and have an eye for detail. Determined to learn more, broaden my horizon, and gain better insights into the tourism and hospitality industry and its dynamics and ultimately play a leading role in tourism product development.
Overview
5
5
years of professional experience
Work History
Reservation Agent
Touring Guyana
07.2023 - Current
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Resolved various issues and discrepancies for customers.
Hostess
Inside Guianame Magazine Launch
08.2022 - 09.2023
- Compiled and distribute invitations to invitees
- Ensured guests were registered upon arrival and directed to their designated seats
- Ensured event was executed successfully
Event Organizer
The Wellness Market
08.2021
- Plan event's theme, setting, and overall design, including décor and entertainment
Internship: Future Leaders Program - Training Team
Guyana Tourism Authority (GTA)
10.2021 - 12.2021
- Complete First Aid/CPR training
Internship; Part-time: Front Desk Agent & Reservation Agent
Pegasus Hotel
05.2019 - 01.2020
- Welcome each new arrival pleasantly, confirmed reservations and identification, and checked in visitors in a professional manner
Education
Course - Customer Service Management
JTW & Associates Management Institute Inc
Georgetown, Guyana10.2023
Course - Customer Service - Best Practices
Udemy
10.2023
Course - Rural Tourism
Inter-American Institute For Cooperation On Agriculture (IICA)
05.2023
Bachelor of Arts - Tourism -
University Of Guyana
Georgetown, Guyana12.2022
Caribbean Secondary Education Certificate (CSEC) -
Hope Secondary School
01.2017
Skills
- Time management
- Multi-tasking abilities
- Flexible and Adaptable
- Strong Interpersonal skills and good communication
- MS Office, PowerPoint & Excel
- Leadership skill
- Problem-solving skills
- Attention to detail
- Customer service-oriented and open-minded
- Customer service trained
- First Aid/ CPR trained
- Trained & licensed Tour guide
Organizations
- 2021 - 2022, Clonbrook's Community Development Council (CDC), Secretary, Guyana
- 2021- 2022, Clonbrook's Womens Progressive Organization (WPO), Treasurer, Guyana
Hobbies and Interests
- Travelling
- Board game enthusiast
- Hiking & Trekking
- Nature photography
- Dancing
- Yoga
References
- Dharamdai Gulchand, Manager, Touring Guyana, touringguyana@gmail.com, 694-1116
- Camille Bhola, Front desk Manager, Pegasus Hotel, camille.bhola@pegasushotelguyana.com, 662-6856
- Donald Sinclair, Lecturer, University of Guyana, donald.sinclair@uog.edu.gy, 673-0550
Timeline
Reservation Agent
Touring Guyana
07.2023 - Current
Hostess
Inside Guianame Magazine Launch
08.2022 - 09.2023
Internship: Future Leaders Program - Training Team
Guyana Tourism Authority (GTA)
10.2021 - 12.2021
Event Organizer
The Wellness Market
08.2021
Internship; Part-time: Front Desk Agent & Reservation Agent
Pegasus Hotel
05.2019 - 01.2020
Course - Customer Service Management
JTW & Associates Management Institute Inc
Course - Customer Service - Best Practices
Udemy
Course - Rural Tourism
Inter-American Institute For Cooperation On Agriculture (IICA)
Bachelor of Arts - Tourism -
University Of Guyana
Caribbean Secondary Education Certificate (CSEC) -
Hope Secondary School
Similar Profiles
Rachel GathersRachel Gathers
Tour Guide at Touring GuyanaTour Guide at Touring Guyana
TODD MICHAEL BURMANTODD MICHAEL BURMAN
Tour Manager | Production Manager at Ian Munsick - Long Haul TouringTour Manager | Production Manager at Ian Munsick - Long Haul Touring
Jacob PearsonJacob Pearson
Touring - Solo and Band Lead Singer at Solo Artist and Touring MusicianTouring - Solo and Band Lead Singer at Solo Artist and Touring Musician
Tamia MobleyTamia Mobley
Reservation Agent at Best Western HotelReservation Agent at Best Western Hotel
OSMAN MHADI ALI OSMANOSMAN MHADI ALI OSMAN
Reservation Agent at DUNES HOTEL APARTMENTSReservation Agent at DUNES HOTEL APARTMENTS