Kiefer Salaru
Georgetown
Summary
Thorough Support Technician with a commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing a high volume of service calls while maintaining quality and efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Field Support Technician
Demerara Distillers Limited
East Bank Demerara, Guyana
05.2022 - Current
- Updated and replaced outdated drivers and software for computers and office machines.
- Collaborated with cross-functional teams on the integration of new software applications into existing workflows.
- Demonstrated increased knowledge of company products and equipment.
- Enhanced customer satisfaction by providing timely and efficient technical support for various IT-related problems.
- Efficiently troubleshot and repaired equipment to cut company costs and maximize productivity.
- Supported remote users by troubleshooting VPN connectivity issues ensuring seamless access from offsite locations.
- Maintained strong relationships with vendors to ensure timely delivery of products and services at competitive prices.
- Restored data on computers and office machines.
Stores Clerk
Caribbean Aviation Maintenance Services
Ogle, Guyana
03.2019 - 04.2022
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Responded promptly to customer inquiries via phone or email, providing accurate information and resolution as necessary.
- Exportation of Aircraft components, eg, aircraft instruments, engine, propeller and tools.
Education
Computer Science
Government Technical Institute
Georgetown, Guyana09.2018
High School Diploma -
Brickdam Secondary School
Georgetown, Guyana09.2014
Skills
- Machine Reassembly
- New Systems Testing
- Attention to Detail
- Mobile Device Management
- Remote Troubleshooting
- Laptop Servicing
- Microsoft Office
- Parts Replacement
- Installation of Network drops
- Cable run and termination
Certification
IT Fundamentals
Network Essentials
Microsoft Word
Microsoft Excel
Microsoft Windows
Internet Operations
CompTIA Network +
Dell Client Foundations 2023
Training
- Culture Awareness at the Workplace Training (2019)
- FOD Awareness Training (2019), (2021) & (2022)
- Change Management Training (2019)
- Time Management Training (2019)
- Professional Workplace Ethics Training (2019)
- MPM and Work Sheet Writing Training (2019)
- SMS Training (2019) & Recurrent in (2020)
- Fire Extinguisher Training (2020)
- Human Factor Training (2020)
- Dangerous Goods Training (2020)
- Exceptional Customer Service Training (2020)
Timeline
IT Field Support Technician
Demerara Distillers Limited
05.2022 - Current
Stores Clerk
Caribbean Aviation Maintenance Services
03.2019 - 04.2022
Computer Science
Government Technical Institute
High School Diploma -
Brickdam Secondary School