Poetry
Keshana Blackman
Netisha
Georgetown
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Sales Representative
Teleperformance
Georgetown
12.2021 - 11.2022
- Trained and mentored new sales representatives.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Collaborated with cross-functional teams to identify and address customer needs.
- Generated new leads through networking and attending industry events.
Office Assistant
Mayor and town council
Bartica
10.2019 - 06.2021
- Interacted with customers by phone, email, or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Delivered clerical support by handling range of routine and special requirements.
Education
Abrams Zuil Seconday
Essequibo GuyanaWest Demerara Secondary
West Demerara High School Diploma -
Three Miles Secondary School
Bartica Guyana 05.2017 - 09.2019
Skills
Sales expertise
Product promotions
[Type] sales techniques
Correspondence distribution
Shorthand writing
Travel planning
Office administration
Professional demeanor
Customer and client relations
Customer/Client relations
Organization skills
Telephone skills
Documentation and reporting
Staff Management
Office management
Transcription and dictation
Administrative support
Expense reporting
Scheduling
Verbal and written communication
Project Management
Interests
Sewing
Writing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Sales Representative
Teleperformance
12.2021 - 11.2022
Office Assistant
Mayor and town council
10.2019 - 06.2021
High School Diploma -
Three Miles Secondary School
05.2017 - 09.2019
Abrams Zuil Seconday
West Demerara Secondary