Kencia Nelson

• Provided clerical support to clients by copying, and filing documents.
• Created and updated records and files to maintain document compliance.
• Scheduled appointments and conducted follow-up calls to clients.
• Handled daily scheduling tasks and provided administrative support for entire firm.
• Payed bills and purchased new office supplies.
• Organized envelopes and mail postage ( Post Office, FedEx).
• Collected and filed documents to Courts and Government Agencies.
• Bought gifts during specific times for company's behalf.
• Researched general and specific information for clients at Registries.
• Answered incoming calls.
• Drafted documents.
• Updated Attorney's on appointments and managed scheduling dates
• Responded to client requests, offering excellent support and tailored recommendations to address needs.

• Educated students in basics of English grammar and conversational speaking.
• Developed and taught ESL curriculum to improve students' conversational abilities.
• Gave one-on-one attention to each student while maintaining overall focus on entire group.
• Modified curriculum plans with colleagues to meet changing student needs.
• Delivered engaging lesson plans to accommodate different learning styles.
• Coached students on English pronunciation and intonation for eloquent conversation.
• Used positive reinforcement and provided clear feedback to help students succeed.
• Encouraged students to deepen knowledge with additional learning opportunities.
• Collaborated with other professionals to develop creative solutions to challenges faced by adult learners.
• Developed and maintained effective record keeping system for tracking learner attendance, participation and progress.
• Balanced instruction, demonstration and personal work time for optimal student learning.
• Maintained complete student records with accurate grades and attendance information.
• Reviewed course materials and student progress to identify strengths and weaknesses for future improvements.
• Facilitated class discussion to help students work through questions and expand understanding.
• Prepared students for tests by teaching relevant concepts and enforcing good test-taking skills.

• Provided customers with product and services information.
• Performed system troubleshooting in response to customer input on product operations.
• Handled payments, processing returns, refunds and exchanges.
• Handled escalated issues by a variety of methods which included responding to customers directly on the phone, providing written responses to formal complaints and advising team members on how they can resolve situations.
• Recommended and upsold new products, resulting in increase in revenue.
• Verified accuracy of customer account information and updated when necessary.
• Documented all work activity in appropriate databases.
• Researched and resolved problems and customer questions regarding payment history.
• Scheduled technician repair appointments at customers request.

• Interviewed persons for the institute's magazine launch.

•Evaluated and selected scenes for pacing, entertainment value, and continuity, trim shots and edit content.

• Delivered edits with multiple camera angle choices, titles, graphics, audio, and special effects.

• Understood director's artistic vision and maintained alignment with vision throughout editing process.

• Wrote 80% of Script for video to be shown on day of launch.

• Facilitated discussion on The Proposed Public Accountability and Oversight Committee of the Natural Resource Fund of Guyana.
• Facilitated dialogue between participants.
• Encouraged full participation.