Keishanna Joseph
Customer Service Representative
Georgetown
Summary
Dynamic Customer Service Representative with a proven track record at Qualfon, excelling in complaint resolution and strategic sales. Recognized for enhancing customer satisfaction and loyalty through empathetic communication and creative problem-solving. Skilled in recordkeeping and adept at building key stakeholder relationships, consistently exceeding performance metrics and contributing to team success.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Qualfon
01.2023 - 03.2025
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Improved resolution time with effective problem-solving for customer complaints.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Education
High School Diploma - Business
Ebascol Educational Center
Enmore 11.2018
Skills
Creative problem solving
Strategic sales knowledge
Shipping procedures understanding
Key stakeholder relationship building
Professional telephone demeanor
Multi-line phone talent
Complaint resolution
Sales expertise
Recordkeeping strengths
International sales support
Timeline
Customer Service Representative
Qualfon
01.2023 - 03.2025
High School Diploma - Business
Ebascol Educational Center