Hiking, Reading, Swimming, Singing, Dancing and a social personality who enjoys living and having fun
Allison Course
Certificate in Supply Chain Management and Capacity Planning
12.2022 - 05.2023
Hi, I’m
Keisha Patterson
Business, Marketing
East Bank
Summary
I am passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. I am a motivated professional with extensive experience in customer service, sales and administrative tasks. My years of experience has lead me to be hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 8 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths also very detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Work History
Cage Guyana Inc
Relationship Representative
09.2010 - Current
Job overview
- Leads and executes promotions at agent and company locations
- Acts as player liaison to provide timely, accurate and adequate feedback to inform team decision-
- Making in support of Marketing Strategy
- Gathers information for player tracking module
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Cricket
Radio Control Operator
05.2001 - 06.2023
Job overview
- Proven ability to develop and implement creative solutions to complex problems.
- Self-motivated, with a strong sense of personal responsibility.
- Strengthened communication skills through regular interactions with others.
- Provides support to the Marketing Supervisor in distributing promotional material and merchandise., ensuring that radios are in working order, also that they are being distributed to the correct Individuals, and were fully charged and in proper working conditions and readily available to be used each day.
Massy Stores Guyana
Data Entry/Billing Clerk
09.2021 - 06.2022
Job overview
- Receiving of Inventory
- Accounts Payable Summary
- Office Maintenance
- Generals
- This includes; Open receiving on SMS system for invoice by selection of relevant Purchase Order, Input and
- Matching date and number of documents then matching quantities ordered with that on the invoice, match vat
- Total on both receiving system and invoice, to facilitate timely and accurate receiving by creating new documents
- As necessary, ensuring necessary suppliers return documents (credit) are generated on spot and signed by
- Suppliers, processing the warehouse delivery notes/ Charges as a receiving documents within 24hrs of
- Receiving the goods
- Preparing Final billing summary, this entails ensuring summary is in Alpha order and
- Posting of Summary as well as making it available to the finance department
- Ensuring a clean working
- Environment and assisting as necessary with the record keeping process by filing all documents for safe and easy retrieval
- Engaging in stock taking as required.
- Monitored outstanding invoices and performed collections duties.
- Processed customer refunds and adjustments according to company policies.
Guyana Elections Commission, GECOM
Clerk, Clerk
• Clerk II, • Poll Clerk
01.2015 - 01.2019
Job overview
- Where duties entails; registration of registrants for Identification Cards Distribution of same cards and other
- Duties as were assigned to me, Elections day duties were to check voters list to finalize if voters are applicable
- To vote
- As a Clerk to Deputy Returning Officer, duties entails; Training E-day staff, identifying boundaries within
- The vicinity of Timehri South, Preparations of E-day Stations for the execution of Elections day activities to be
- Conducted efficiently and effectively as well as ensuring all staff and voters are supplied with all materials to complete task.
Teleperformance Guyana
Customer Service Representative
01.2018 - 02.2018
Job overview
- Making order for customers
- Carrying out service request, making returns, assisting customers in the whereabouts of their orders
- All was done to the best of my ability for customer’s satisfactions.
Secure Innovations, Cheddi Jagan International Airport Corporation
Aviation Security Agent
05.2012 - 03.2013
Job overview
- Physical Screening of Baggage and Physical Screening of Passengers
- Trained in the following disciplines (Threats to Civil Aviation, Threat Assessment, Legislation, Baggage Handling, Access Control, Cargo Handling, Deportee Refusal Handling, Unruly Disruptive Passenger, Bomb Threat Management and Aircraft Search).
BK International
Clerk
08.2011 - 10.2011
Job overview
- Creating Time Sheets
- Keeping Records of the daily work tasks that were being carried out by construction site workers
- Keeping records of the usage of materials, equipment on work site as well as preparing requisitions for materials out of Stock.
Nand Persaud International Communication Inc
Quality Control Manager
03.2010 - 01.2011
Job overview
- Overseeing of incoming calls and translating to various destinations
- Assisting other staff members whenever necessary and other duties as they arise.
Education
Allison Course
Certificate in Supply Chain Management and Capacity Planning
12.2022 - 05.2023
University Overview
- Professional development completed in Supply Chain Management & Capacity Planning
Government Technical Institute (GTI)
06.2018 - 09.2020
University Overview
- Completed professional development in Ordinary Diploma in Commerce
University of Guyana (IDCE)
Certificate in English Language – (Pass with Credit
09.2018 - 12.2018
University Overview
- Awarded Credit In English Language
St John Secondary School
Caribbean Examinations Council Secondary Education Certificate
CSEC
University Overview
Management – Grade III
English A – Grade IV
Office Administration – Grade III
Social Studies – Grade III
History – Grade V
Mathematics – Grade V
Principle of Business – Grade III
Ms. Shauna Williams
Administrative Assistant
Guyana Elections Commission
Contact # 225-5856
Ms. Magda Wills
Executive Director
Specialists in Sustained Youth Development
& Research Inc.
Contact # 684-4444
Global TechnologyGuyana
from Computer Science
University Overview
- Awarded Certificate in Internet & Email
- Awarded certificate in Words Processing
- Awarded Certificate in Windows 7
- Awarded Certificate in Spreadsheet
Caribbean Airline Security Training UnitGuyana
10.2012 - 10.2012
University Overview
- Awarded Aviation Security Training & Aviation Screener Training Programme
Skills
Technical Skillsundefined
Interests
Timeline
Data Entry/Billing Clerk
Massy Stores Guyana
09.2021 - 06.2022
University of Guyana (IDCE)
Certificate in English Language – (Pass with Credit
09.2018 - 12.2018
Government Technical Institute (GTI)
06.2018 - 09.2020
Customer Service Representative
Teleperformance Guyana
01.2018 - 02.2018
Clerk, Clerk • Clerk II, • Poll Clerk
Guyana Elections Commission, GECOM
01.2015 - 01.2019
Caribbean Airline Security Training Unit
10.2012 - 10.2012
Aviation Security Agent
Secure Innovations, Cheddi Jagan International Airport Corporation
05.2012 - 03.2013
Clerk
BK International
08.2011 - 10.2011
Relationship Representative
Cage Guyana Inc
09.2010 - Current
Quality Control Manager
Nand Persaud International Communication Inc
03.2010 - 01.2011
Radio Control Operator
Cricket
05.2001 - 06.2023
St John Secondary School
Caribbean Examinations Council Secondary Education Certificate
CSEC
05.2008
Global Technology
from Computer Science
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