KAYLA SIMON
BROOKLYN
Summary
Dynamic leader with proven expertise in operations administration and customer service management, honed at day to day life and job experiences. Excels in motivating employees and streamlining scheduling coordination, demonstrating a 20% increase in team efficiency. Renowned for exceptional communication skills and the ability to adapt to diverse groups, ensuring seamless operations and superior service delivery.
Overview
4
4
years of professional experience
Work History
Operations Management Supervisor
UNITED POSTAL SERVICE
Long Island City
09.2023 - 04.2024
- Supervised staff to ensure smooth daily operations.
- Oversaw daily workflow operations focusing on scheduling, resource allocation, budgeting, and reporting.
- Cultivated strong alliances with partners and vendors to support company objectives.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Collaborated on task execution to enhance overall team efficiency.
- Researched and prepared reports required by management or governmental agencies.
- Resolved customer complaints or answered customers' questions.
- Guided employees in handling difficult or complex problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Passenger Service Agent
SAUDIA ARABIA
Jamaica
10.2022 - 09.2023
- Weighed luggage and collected fees for excess baggage.
- Answered customer questions regarding flight information, airport amenities, and travel regulations.
- Lifted or moved passenger luggage onto baggage belts and created bag labels to facilitate proper delivery.
- Operated computerized system to handle ticketing and check-ins.
- Maintained compliance with appearance and conduct protocols for a polished presence.
- Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
- Assisted passengers with reservations, ticketing and adjustments to itinerary.
- Utilized PA system to announce departures and changes to landings.
- Worked with personnel in gate area by verifying passenger documents before boarding aircraft.
- Assisted special needs passengers and unaccompanied minors, driving seamless airport experience.
- Generated detailed activity reports capturing passenger metrics and earnings.
- Managed customer complaints in a professional manner while providing solutions to resolve issues.
- Provided clients with assistance in preparing required travel documents and forms.
- Informed passengers about itineraries, flights and luggage through announcements.
- Boarded passengers, closed aircraft doors and pulled jet bridge to prepare for departure.
- Checked in passengers, assigned seats, and issued boarding passes.
- Ensured all safety protocols were followed during the check-in process.
- Verified identification of passengers for security purposes.
- Managed gate, ramp and cabin services for each flight.
- Demonstrated strong problem solving skills when dealing with difficult situations involving customers or personnel.
SALES/Stock Room Associate
ZARA
Brooklyn
05.2020 - 08.2022
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Managed daily tasks such as labeling boxes, sorting orders according to priority level.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Communicated with customers to answer questions.
- Organized stockroom to ensure easy access to products.
- Assisted customers with locating requested items within the store or stockroom area.
- Prepared items for shipping, including picking, packing, and labeling.
- Stamped price tags on merchandise, referring to official price lists.
- Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
- Executed price changes, markdowns, and transfers as directed.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Collaborated with sales floor associates to replenish merchandise as needed.
- Trained new backroom associates in inventory procedures and system use.
- Kept stockroom clean and neat for maximum productivity.
Education
High School Diploma -
SUNSET PARK HIGH SCHOOL
Sunset Park,NY06-2019
Some College (No Degree) - Fashion Design
FASHION INSTITUTE TECHNOLOGY
New York,NYSkills
- Scheduling coordination
- Operations administration
- Executive leadership
- Performance management
- Customer service management
- Motivating employees
- Strong organization
- Sales expertise
- Problem-solving
- Excellent people skills
- Inventory control
- Multi-tasking strength
- Positive and professional
- Time management
- Adapt to diverse groups
- Goal tracking
- Excellent communication skills
Affiliations
- Fashion Design
- Mentoring
References
References available upon request.
Timeline
Operations Management Supervisor
UNITED POSTAL SERVICE
09.2023 - 04.2024
Passenger Service Agent
SAUDIA ARABIA
10.2022 - 09.2023
SALES/Stock Room Associate
ZARA
05.2020 - 08.2022
High School Diploma -
SUNSET PARK HIGH SCHOOL
Some College (No Degree) - Fashion Design
FASHION INSTITUTE TECHNOLOGY
Similar Profiles
Kesaia RaiwaluiKesaia Raiwalui
Preloader at United Postal Service, UPSPreloader at United Postal Service, UPS
Jamal JonesJamal Jones
Package Handler at United Postal Service, UPSPackage Handler at United Postal Service, UPS
Zorana MccallumZorana Mccallum
Processing Clerk at United Postal ServiceProcessing Clerk at United Postal Service