Kathy Hughes

· Preparing confirmation of balances for financial institutions

· Recording minutes for meetings

· Preparing letters for individuals upon request for GRA.

· Conducting inventory counts to ensure accuracy of stock Levels

· Performing daily checks of vouchers (deposit and withdrawal slip) to check the accuracy of the amount posted to customer accounts.

· Performing daily checks of visa debit card transactions

· Ensure all customer service representative are following the banking protocols

· Conducting counts for the tellers to ensure the accuracy of amount posted to journals

· Conducting counts of the vault to ensure the accuracy of amount posted to journals

· Visiting branches monthly to check for any queries and ensuring that these are reported and corrected.

· Presenting monthly reports to the chief internal auditor.

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Answered constant flow of customer calls with minimal wait times.

· Preparing Quotation and Invoices

· Conducting inventory counts to ensure accuracy of stock Levels

· Preparing credit summary

· Contacting credit customers for outstanding payments

· Managing transactions with customers using cash registers