Renewable Energy
Kareem Jeffrey
Learning & Development / Sales / Customer Service
Georgetown,East Bank Demerara
Summary
Skilled Learning and Development & Sales Specialist focused on maximizing productivity success through effective use of customer service, leadership, management and soft skills abilities.
Top-notch communicator with excellent time management, administrative and customer service skills. Team Leader experienced in directing activities in face to face and virtual setting. Talented at developing strategies, setting goals and training employees. Confident and decisive when communicating goals and vision to succeed. First-class problem solver with excellent interpersonal skills.
Experienced specialist with over 8 years of experience in sales and customer service industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
Sales Development Manager
Bob's Containers
Austin, TX
11.2021 - Current
- Qualify prospects and schedule introductory discovery meetings and calls.
- Created and executed outbound demand generation campaigns, calls and emails to deliver qualified leads for sales team.
- Maintained thorough records of prospective client contacts and interactions in CRM.
- Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives.
Sr. Moving Consultant
Moving Reservations
Sheridan, Wyoming
01.2021 - 04.2021
- Drove team revenue totals by bringing in over $2000 in sales each week.
- Provided positive first impressions to welcome existing, new and potential customers.
- Completed orders through CRM system and organized product deliveries to meet customer timetables.
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
Training Manager
Teleperformance
Georgetown, Georgetown
03.2020 - 11.2020
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Coordinated ongoing technical training and personal development classes for staff members increasing internally trained upcoming leaders by 30% in first quarter..
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Worked closely with represented clients and other departments to maintain optimum levels of communication to effectively and efficiently complete projects.
Learning and Development Specialist
Teleperformance
Georgetown, Georgetown
11.2018 - 03.2020
- Organized, scheduled and facilitated two weeks long courses for new client with excellent success solidifying account to secure over 30+ new hire classes.
- Developed assessments and user polls to evaluate course effectiveness, altering content and delivery to achieve student learning goals.
- Targeted diverse learning modalities in development of new course content and training programs.
- Delivered private instruction to adult learners in variety of fields on leadership development, professional writing, business communication and delivery of proposals and presentations.
Customer Service Representative
Teleperformance
Georgetown, Georgetown
05.2018 - 11.2018
- Provided primary customer support to internal and external customers in fast-paced environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Leveraged sales expertise to promote represented client's products and services and capitalized on upsell opportunities increasing majority by 3%.
- Regularly exceeded daily sales and product add-on quotas increasing team results by 8%.
Lead Sales Representative
Hadco Farms
Georgetown, East Bank Demerara
11.2016 - 03.2018
- Led team of 4 sales representatives to exceed monthly sales goals 50%.
- Sold over $500,000 in wood products during 6 months period and established good client network.
- Promoted brand awareness and utilized networking to increase brand awareness and increase sales through targeted leads.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Operations Director/Senior Inside Sales Representative
HOLLOW BLOCK MASTERS
Georgetown, Georgetown
09.2012 - 06.2016
- Strengthened product branding initiatives by coordinating marketing strategies to optimize outreach.
- Boosted productivity and verified early completion dates by implementing consistent coordination between teams to eliminate production bottlenecks.
- Worked with clients to guarantee product specifications were satisfied before production.
- Successfully managed 4 project, which resulted in $7500US in profits within 4 months period every week with reduced downtime on operations.
Education
Certificate of Completion - Basic Life & Employability Skill (BLESS)
United States Agency International Development
Georgetown, Guyana 11.2019 - 11.2019
Certificate of Completion - Computer And Information Sciences
GLOBAL TECHNOLOGY
Georgetown Guyana 07.2012 - 09.2012
High School Diploma -
ST. ROSES HIGH SCHOOL
Georgetown, Guyana 09.2007 - 06.2012
Skills
Training solutions development
Adult learning theories and delivery
Process evaluation and enhancement
Course development
Qualifying and prospecting leads
Sales tools and techniques
Quality lead generation
Computer literacy
CRM and internal company software proficiency
Customer Service & Support
Certification
Certified Basic Life & Employability Skills Specialist, USAID
Interests
Customer Service and Lead Generation
Financial Market
Learning and Development
Nature
Timeline
Sales Development Manager
Bob's Containers
11.2021 - Current
Sr. Moving Consultant
Moving Reservations
01.2021 - 04.2021
Training Manager
Teleperformance
03.2020 - 11.2020
Certificate of Completion - Basic Life & Employability Skill (BLESS)
United States Agency International Development
11.2019 - 11.2019
Certified Basic Life & Employability Skills Specialist, USAID
11-2019
Certified Foundations Trainer, Teleperformance
05-2019
Certified Client Trainer, Teleperformance
12-2018
Learning and Development Specialist
Teleperformance
11.2018 - 03.2020
Customer Service Representative
Teleperformance
05.2018 - 11.2018
Lead Sales Representative
Hadco Farms
11.2016 - 03.2018
Operations Director/Senior Inside Sales Representative
HOLLOW BLOCK MASTERS
09.2012 - 06.2016
Certificate of Completion - Computer And Information Sciences
GLOBAL TECHNOLOGY
07.2012 - 09.2012
High School Diploma -
ST. ROSES HIGH SCHOOL
09.2007 - 06.2012