Kamal Shafi
Queens,NY
Summary
Detail-oriented, motivated, adaptable individual with solid credentials, backed by diverse work experiences in an environment that demands self-motivation and focus. Well organized team player with profound experience in a cross-disciplinary multicultural environment and delivering exceptional support for customer needs
Overview
5
5
years of professional experience
Work History
Member Service Representative
United Nations Federal Credit Union
New York, NY
07.2022 - Current
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Researched and rapidly resolved client conflicts to maintain key accounts using software such as touchpoint, DNA, Nautilus, M360 and Springboard.
- Answer routine telephone calls as well as e-mail inquiries, webchat inquiries and written correspondence for UNFCU members; be support for other departments within the organization.
Flight Attendant
United Airlines
New Jersey, NJ
02.2022 - 07.2022
- Verified aircraft and passenger compliance with policies, FAA regulations and safety guidance.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Attended trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Oversee the maintenance of comfort, safety and security of all customers by utilizing a client- centered work ethics.
Teller
United Nations Federal Credit Union
New York, NY
03.2020 - 12.2021
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Maintain confidentiality of bank records and members information in adherence to the Bank Secrecy Act (BSA) •
- Train new staff on cashdrawer operations •
- Perform currency transaction reports for large withdrawals and resolve member issues.
- Assist the Lending Department maintain monthly repots and track spreadsheets of files and record post closing documents in DNA software and prepared files for storage • Retrieve loan files for payoff and send legal documents to members.
- Process daily members transactions, including deposits, withdrawals, money transfers, loan payments, prepare official bank checks and money orders, and currency exchange.
Teller
TD Bank
Queens, NY
04.2019 - 03.2020
- Process standard teller transactions for customers including servicing their accounts, accepting loan payments, manage safety deposit box payments, cashing checks, balancing cashdrawers, check deposits and correcting discrepancies.
- Complete Currency Transaction Reports for large withdrawals .
- Balance banks vault and explained bank services and products and applicable fees to customers. •
- Earned high volume of referral's as part of the banks sales incentives system
Airline Reservation Agent
Former Fly Jamaica Airways
Queens, NY
08.2017 - 03.2018
- Booked reservations for customers using the Sabre software programme •
- Assisted customers via phone by providing confirmations, answering questions and resolved issues in a timely manner. •
- Made changes to itineraries and seat locations on request. •
- Issues travel and hotel vouchers for passengers on overbooked and cancellation of flights and process payments.
Passenger Service Agent
Aircraft Services International Group
Queens, NY
03.2016 - 07.2017
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Managed team member schedules and work assignments.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Processed reservations and issued travel and hotel vouchers.
- Provided clients with assistance in preparing required travel documents and forms
Education
Bachelor of Science - Human Resources Management
Western Governors University
Salt Lake City, UTNo Degree - Human Resources Management
The Forage Online
Online No Degree - Hospitality Skills Training
American Hotel Education Institute
Orlando, FLAssociate of Science - Project Management
Institute of Commercial Management
Hampshire, UK08.2009
Associate of Science - Business
University of Cambridge
England, UK10.2008
High School Diploma -
Covent Garden Secondary School
Georgetown, Guyana07.2000
Skills
- MS Office Proficient
- Cash Handling Operations
- Team Player
- Exceptional Customer Service
- Detail Oriented
- Conflict Resolution
- Sabre Reservation Software Proficient
- Teller Software: Encore,DNA PROD, Nautilus Unity, M360
- Recordkeeping strengths
- Adaptability and Organization
- Excellent Communication Skills
- Time Management
Timeline
Member Service Representative
United Nations Federal Credit Union
07.2022 - Current
Flight Attendant
United Airlines
02.2022 - 07.2022
Teller
United Nations Federal Credit Union
03.2020 - 12.2021
Teller
TD Bank
04.2019 - 03.2020
Airline Reservation Agent
Former Fly Jamaica Airways
08.2017 - 03.2018
Passenger Service Agent
Aircraft Services International Group
03.2016 - 07.2017
Bachelor of Science - Human Resources Management
Western Governors University
No Degree - Human Resources Management
The Forage Online
No Degree - Hospitality Skills Training
American Hotel Education Institute
Associate of Science - Project Management
Institute of Commercial Management
Associate of Science - Business
University of Cambridge
High School Diploma -
Covent Garden Secondary School
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