Experienced professional with 13 years dedicated to providing expert desktop and network support, comprehensive OS support, advanced troubleshooting, and successful project execution. Proven track record of meeting deadlines and staying within budget. Skilled in IT support, managing IT projects, and assisting technical departments using IT tools and applications. Highly valued for significant contributions to project management, application support, and system administration. Known for assessing project needs, developing unique solutions, and resolving issues while analyzing information system demands. Strong analytical, leadership, team management, and organizational skills combined with effective communication abilities.