Jyotindra Gossai
Georgetown, Demerara-Mahaica, Guyana
Summary
Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.
Overview
14
14
years of professional experience
Work History
Sales and Business Development Professional
OES Guyana Inc
02.2023 - Current
- Cultivated a high-performance team culture, consistently exceeding annual revenue targets.
- Boosted company revenue through effective business development and partnership-building efforts.
- Optimized sales pipeline management, increasing conversion rates across all stages of the funnel.
- Streamlined internal processes to maximize team efficiency and performance in meeting sales targets.
- Managed a diverse portfolio of clients, effectively balancing their varying needs to ensure overall satisfaction.
- Delivered exceptional customer service, resulting in increased client satisfaction and loyalty.
Manager
R Gossai Liquor And General Store
04.2016 - 02.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
VSAT Engineer
Jager Investments
02.2012 - 04.2016
- Supported disaster recovery efforts in emergency situations by quickly deploying portable VSAT systems for temporary communication infrastructure restoration.
- Minimized downtime with proactive monitoring of system performance indicators and prompt issue resolution.
- Achieved high levels of client retention through exceptional service delivery, technical expertise, and ongoing support.
- Enhanced customer satisfaction with timely troubleshooting and resolution of VSAT-related issues.
- Established a strong reputation for quality workmanship in the installation of complex antenna systems.
- Delivered excellent customer service during on-site visits, consistently receiving positive feedback from clients for professionalism and expertise.
Internet Technician
Enetworks
01.2011 - 02.2012
- Stayed current on industry trends and technological advancements to provide knowledgeable recommendations for clients'' networking needs.
- Efficiently managed time and resources to balance a high volume of service requests, ensuring timely resolution for all clients.
- Reduced downtime with proactive monitoring of network components, identifying potential problems before they escalated.
- Optimized network performance for clients by performing routine maintenance and system updates.
Education
High School Diploma -
Bishops High School
Georgetown, Guyana06.2000
Skills
- Sales presentations
- Sales training
- Customer acquisition
- Cold calling
- Partnership development
- Product knowledge
- Email campaigns
Timeline
Sales and Business Development Professional
OES Guyana Inc
02.2023 - Current
Manager
R Gossai Liquor And General Store
04.2016 - 02.2020
VSAT Engineer
Jager Investments
02.2012 - 04.2016
Internet Technician
Enetworks
01.2011 - 02.2012
High School Diploma -
Bishops High School
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