Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Jonnel Sam

488 Onderneeming West Bank, Demerara

Summary

Dynamic professional with a proven track record in enhancing customer relationships and financial management, notably at MGL Shipping. Skilled in customer engagement strategies and cash flow analysis, I excel in driving sales growth and operational efficiency. My leadership and strategic decision-making have consistently improved team performance and customer satisfaction.

Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.

Experienced with financial analysis, budgeting, and regulatory compliance. Utilizes financial expertise to optimize resource allocation and improve reporting accuracy. Track record of delivering strategic insights and maintaining financial integrity.

Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.

Overview

11
11
years of professional experience

Work History

Sales Representative

Boyo Online Shopping and Kids Boutique
02.2023 - 02.2024
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Exceeded sales targets through effective planning and goal setting.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Negotiated prices, terms of sales and service agreements.

Finance Officer

MGL Shipping
03.2020 - 03.2023
  • Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
  • Optimized cash flow management, ensuring timely payment of invoices and reducing outstanding debts.
  • Improved budget planning and forecasting with thorough analysis of historical data and market trends.
  • Streamlined financial processes for increased efficiency and accuracy in reporting.
  • Reduced financial risk by implementing robust internal controls and regular audits.

Manager

Mags Exclusive
02.2017 - 02.2019
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Maximized performance by monitoring daily activities and mentoring team members.

Collator Operator

School News Printery
01.2014 - 01.2016
  • Performed routine inspections on collating equipment, identifying potential issues early for preventative maintenance measures.
  • Proactively identified opportunities for process improvement within the collating department, offering suggestions for best practices implementation.
  • Maintained a safe work environment by adhering to safety protocols and promptly addressing any hazards or issues that arose during operation.
  • Actively participated in team meetings, providing valuable input on ways to enhance collaboration and boost overall productivity.
  • Sorting and fixing in correct order Grade One - Grade 6 papers and also past Grade 6 mock exams and National Grade Six Assessment past papers.

Cashier

Two Brothers Mini Mart
01.2013 - 01.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Education

Computer Studies

Zara Computer Centre

High School Diploma -

Leon Educational Institute
01-2013

High School Diploma -

L'Avanture Secondary School
01-2008

Skills

  • Customer Relationship Management
  • Client Relationship Management
  • Customer Engagement Strategies
  • Strong Communication Skills
  • Reconciliation Process Management
  • Budget Oversight
  • Expense Management
  • Cash Flow Analysis Expertise
  • Effective Team Leadership
  • Strategic Time Allocation

Hobbies

  • Reading: Dive into fiction, non-fiction, or even business-related books to expand your knowledge and unwind.
  • Puzzle Solving: Engage in puzzles like crosswords, Sudoku, or even escape room challenges to keep your mind sharp.
  • Cooking/Baking: Experiment with new recipes and culinary techniques to enjoy some creative time in the kitchen.
  • Gardening: Tend to plants and create a green oasis for yourself. It's a great way to relax and connect with nature.
  • Fitness Activities: Whether it's yoga, running, or hitting the gym, staying active helps reduce stress and keep you healthy.
  • Art and Craft: Explore your creative side with painting, drawing, knitting, or any other craft that interests you.
  • Music: Learn to play a musical instrument or simply enjoy listening to your favorite tunes.
  • Travel: Plan weekend getaways or longer trips to explore new places and cultures.
  • Volunteering: Give back to the community by volunteering for causes you care about.
  • Photography: Capture moments and scenes that interest you and improve your photography skills.

Timeline

Sales Representative

Boyo Online Shopping and Kids Boutique
02.2023 - 02.2024

Finance Officer

MGL Shipping
03.2020 - 03.2023

Manager

Mags Exclusive
02.2017 - 02.2019

Collator Operator

School News Printery
01.2014 - 01.2016

Cashier

Two Brothers Mini Mart
01.2013 - 01.2015

Computer Studies

Zara Computer Centre

High School Diploma -

Leon Educational Institute

High School Diploma -

L'Avanture Secondary School
Jonnel Sam