Summary
Overview
Work History
Education
Skills
Extra-Curricular Activities
Work Availability
Timeline
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JOHATHAN WINTER

JOHATHAN WINTER

Georgetown

Summary

Highly skilled and reliable professional with extensive experience in the business and service industry. Possesses relevant competencies for quality performance, goal achievements, and improved efficiency and productivity. Passionate about this industry and believes to be a fit candidate for the position based on outlined experience.

Operations professional prepared to drive operational success. Known for improving process efficiencies and supporting strategic initiatives. Strong collaborator with focus on achieving results and adapting to dynamic environments. Expertise in logistics management and team coordination.

Energetic and organized individual with strong communication and problem-solving skills. Deep understanding of operations management principles coupled with proficiency in project coordination and data analysis. Dedicated to driving efficiency and optimizing workflows to enhance organizational performance.

Overview

11
11
years of professional experience
11
11
years of post-secondary education

Work History

Operations Coordinator

Caribbean Welding Supplies Guyana Inc. (CWSG Inc.)
08.2024 - 01.2025
  • Maintain a strong customer focus at all times.
  • To be aware of CWSG Quality Management System and its associated procedures.
  • Conduct operations in accordance with CWSG process map and procedures.
  • Participate in all quality initiative of the organization.
  • Report non-conformances and quality related incidents in a timely and comprehensive manner.
  • Comply with CWSG objectives with regards to Quality, Health, Safety, Environment and People: meet agreed targets and standards at all times to reduce risks.
  • Assist in the coordination of operations of Administration, Service and Maintenance, Logistics, Warehouse, Procurement and Security to exceed company and client expectations;
  • Oversee contracts and personnel for services including security, cleaning, utilities, and maintenance of facility to ensure that a safe, clean and efficient work environment is maintained;
  • Ensure all documentation is completed: service tickets, checklists;
  • Ensure that security completes gate pass and that information is accurate and complete.
  • Ensure that the tracker is updated with jobs, equipment maintenance, vehicle maintenance and insurance and Licenses.
  • Validate and check weekly timesheets and ensure accurate preparation on a timely basis, ensuring that overtime for a previous month is up to date by end of first week of the following month; update overtime worksheets;
  • Preparation of monthly overtime & weekend roster in consultation with country Manager;
  • Updating overtime roster as necessary and issuing once changes are needed;
  • Ensure accurate leave tracking of all employees, includes: vacation, sick, no pay, other.
  • Assist Country Manager with preparation of weekly work plan tobe submitted at the beginning of each week as well as the daily work plan to be sent out every morning;
  • Document and report on completed tasks as per plan tobe submitted at end of day;
  • Assist with preparation of quotations and invoices from time to time as required;
  • Assist the Country Manager by generating weekly status reports and advising of customer feedback to ensure that decisions are made in a timely and effective manner;
  • Checking of CLBD and other Portals for RFI's, EOI's and RFQ's on a timely basis;
  • Assist with implementation and management of HSE and Quality Systems;
  • Ability to coordinate and respond to work outside of regular working hours including weekends and holidays;
  • Undertake project work from time to time as required.
  • Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
  • Maximized resource utilization by monitoring staff schedules and allocating tasks.
  • Streamlined operations by implementing efficient processes and procedures.
  • Contributed to the development of departmental policies and procedures ensuring consistency across the organization.
  • Provided direction and guidance to internal teams in order to achieve targets.
  • Reported issues to higher management with great detail.

Sports Club Manager

Banks DIH Ltd.
04.2022 - 11.2023
  • Oversee the operations of the Sports Club Department, cash collections & providing adequate support as well as ensuring that the company's procedures are being followed as per SOP
  • Manages the staff by providing training, skill building sessions & coaching; aid in the recruitment & dismissal of staff
  • Presents recommendations to Directors on short- and long-term financial objectives and policies
  • Institutes and maintains an effective control system to ensure the closest possible scrutiny is done for monthly Inventory Count
  • Procurement of items for the department
  • Provides exceptional customer service to assist with resolving queries & complaints
  • Planning & Evaluating the department's activities (both internal & external related)
  • Prepared monthly reports and budgets to track revenue and expenses.
  • Scheduled staff shifts to meet business demands and coordinate adequate coverage.
  • Enhanced club membership by implementing targeted marketing strategies and exceptional customer service.
  • Increased staff performance and engagement via motivational leadership.
  • Collaborated with other departments to ensure consistent delivery of high-quality services across all aspects of the club''s operations.
  • Maintained an up-to-date knowledge of trends and developments in hospitality industry to improve service.
  • Planned, organized, and coordinated special events and celebrations.
  • Optimized member satisfaction by conducting regular surveys and incorporating feedback into policy updates.
  • Maintained accurate records, reporting systems, and financial documentation to ensure transparency and smooth business operations.
  • Monitored cash flow and accounting operations to support accurate record-keeping.
  • Conducted regular evaluations of staff to drive quality service and customer satisfaction.
  • Implemented policies and procedures to improve club operations and standards.
  • Championed environmental sustainability practices within the club''s operations by implementing energy-efficient measures and waste reduction initiatives.
  • Streamlined operations for increased efficiency through staff training and process improvements.
  • Fostered a supportive work environment that encouraged teamwork, open communication, and shared responsibility among staff members.
  • Ensured compliance with all relevant regulations and maintained a safe environment for both staff and members alike.

Teller Service Officer

Bank of Nova Scotia
02.2019 - 03.2022
  • Coaching & observation of tellers
  • Resolving customer queries & addressing concerns
  • Providing support to Assistant Manager Service & Support
  • Completing administrative duties & record keeping for the remittance department
  • Identifying sales opportunities & refer to sales department
  • Facilitating & organizing cash shipments to other branches & Bank of Guyana (liaising with external contractors and Senior Management for BOG & Branches)
  • Organizing skill builders and touch base meetings with the remittance department and Manager Service Support & Supervisors
  • Team player
  • Communication
  • Empathy
  • Complex problemsolver
  • Accountability
  • Critical Thinking
  • Service-focused
  • Adaptability
  • Conflict Resolution
  • Auditing
  • Energy and Stress
  • Processed customer transactions promptly, minimizing wait times.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
  • Streamlined communication between departments by organizing regular meetings to discuss operational updates and challenges.
  • Enhanced the overall customer experience by working closely with the team to identify and address specific areas for service improvement.
  • Reduced errors in transactions by providing ongoing training and coaching to bank tellers on best practices.
  • Ensured high-quality customer service by regularly evaluating employee performance and providing constructive feedback for improvement.
  • Boosted operational efficiency with detailed reporting on teller performance metrics, enabling targeted improvements where needed most.
  • Improved customer satisfaction by efficiently managing teller transactions and addressing customer inquiries.
  • Contributed to the development of a positive work environment through team building initiatives and employee recognition programs.
  • Sustained optimal levels of cash availability within the branch throughout various economic fluctuations using accurate forecasting methods informed by data analysis techniques.
  • Built trusting relationships with customers through attentive listening skills, insightful problem-solving abilities, and empathetic service approach.
  • Strengthened internal controls through diligent adherence to audit requirements, leading to consistently satisfactory audit results for the branch.
  • Implemented time-saving strategies that reduced long wait times, resulting in increased customer satisfaction and loyalty.
  • Facilitated smooth transitions during periods of staffing changes by overseeing thorough training for new hires and temporary staff members.
  • Enhanced branch operations through effective management of daily bank teller activities and workflow prioritization.
  • Maintained a secure work environment by enforcing safety protocols and conducting regular audits of vaults, cash drawers, and security systems.
  • Promoted cross-selling efforts by educating staff on bank products and services, resulting in increased sales.
  • Managed risk effectively by monitoring teller activities, ensuring compliance with banking regulations and policies.
  • Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
  • Examined tellers' reports of daily transactions for accuracy.
  • Promoted bank's products and services by consistently cross-selling to customers.

Senior Teller

Bank of Nova Scotia
12.2013 - 02.2019
  • Prepare payroll & overtime sheets for departments
  • Maintain cash inflows and outflows of the specific branch
  • Work with my managers to coach employees on a monthly basis
  • Host bi-weekly meetings when necessary with the operations team
  • Portray the meaning of internal & external customer service
  • Maintenance with employee & personal company files
  • Assist in the processing of night bags & replenishing of ATM's (offsite and onsite)
  • Receiving customer queries & resolving customer complaints
  • Opening & closing of retail accounts, identifying opportunities for potential sales
  • Providing results for tasks assigned by Service & Support officer & the Assistant manager, Service & support by extension of the Retail & business team
  • Achieve monthly referral goals which affects the overall Sales Team monthly target
  • Answered phone and email inquiries on banking products.
  • Resolved complex customer issues promptly and professionally, maintaining a focus on achieving positive outcomes for both the client and the bank.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained, organized and stocked teller window areas.
  • Delivered exceptional service while managing high-volume cash transactions during peak business hours without compromising accuracy or efficiency levels.
  • Conducted thorough audits of teller cash drawers, vaults, and ATMs, contributing to branch compliance with internal controls and regulatory standards.
  • Participated in community outreach initiatives as a representative of the bank, promoting brand visibility and fostering strong local relationships.
  • Enhanced customer satisfaction by efficiently processing transactions, addressing inquiries, and providing tailored financial advice.
  • Meticulously monitored cash drawer activity, ensuring accuracy in transaction processing and adherence to strict security protocols.
  • Boosted branch sales performance with proactive cross-selling of bank products and services to meet individual customer needs.
  • Assisted customers in navigating online banking platforms, resulting in increased adoption of digital banking services within the branch clientele base.
  • Handled foreign currency and performed currency transaction reports.
  • Promoted positive customer interactions, consistently maintaining a professional demeanor during high-pressure situations.

Education

Associate Degree - Business Management

Saint Stanislaus College
01.2011 - 01.2013

Bachelor of Science - Accounting & Finance- ACCA

UNICAF University Zambia
Zambia
05.2022 - Current

Bachelor of Science - Business Management

Nations University
05.2019 - Current

Skills

Extra-Curricular Activities

Volunteer at Foundation for the Realization & Elevation of a New Society (F.R.E.N.S.) Georgetown Staff Committee Swimming Travelling Volunteering

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Operations Coordinator

Caribbean Welding Supplies Guyana Inc. (CWSG Inc.)
08.2024 - 01.2025

Bachelor of Science - Accounting & Finance- ACCA

UNICAF University Zambia
05.2022 - Current

Sports Club Manager

Banks DIH Ltd.
04.2022 - 11.2023

Bachelor of Science - Business Management

Nations University
05.2019 - Current

Teller Service Officer

Bank of Nova Scotia
02.2019 - 03.2022

Senior Teller

Bank of Nova Scotia
12.2013 - 02.2019

Associate Degree - Business Management

Saint Stanislaus College
01.2011 - 01.2013

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JOHATHAN WINTER