Jinelle Sumner

Georgetown,DE

Summary

I was a Customer Service Representative with exceptional skills in oral and written communication, active listening and analytical problem-solving skills.

I am a student of business and wishes to pursue that career path

I also have leadership skills as I was team lead at my previous job, providing guidance and assistance to my team in job related issues

Overview

year of professional experience

years of post-secondary education

Certification

Work History

Customer Service Representative

Teleperformance

Georgetown , Demerara Mahaica

09.2023 - Current

Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
Collaborated with team members to develop best practices for consistent customer service delivery.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.

Education

Business

Christ Church Secondary

09.2017 - 07.2023

Skills

Paperwork Processing

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Certification

CXC

Interests

I am an avid reader , when reading I delve into the the lives of hundreds of people and travel to places I have never seen and be in a time I haven't existed I also enjoy listening to music and trying new things and places

I enjoy learning new skills, as of right now I'm currently learning Spanish and hope to learn ASL sign language in the future

Timeline