I am an avid reader , when reading I delve into the the lives of hundreds of people and travel to places I have never seen and be in a time I haven't existed I also enjoy listening to music and trying new things and places
Jinelle Sumner
Georgetown,DE
Summary
I was a Customer Service Representative with exceptional skills in oral and written communication, active listening and analytical problem-solving skills.
I am a student of business and wishes to pursue that career path
I also have leadership skills as I was team lead at my previous job, providing guidance and assistance to my team in job related issues
Overview
1
1
year of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
Teleperformance
Georgetown , Demerara Mahaica
09.2023 - Current
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
Education
Business
Christ Church Secondary
09.2017 - 07.2023
Skills
Paperwork Processing
Call Management
Appointment Scheduling
Scheduling
Team leader
Customer Relations
Product Knowledge
Certification
CXC
Interests
I enjoy learning new skills, as of right now I'm currently learning Spanish and hope to learn ASL sign language in the future
Timeline
Customer Service Representative
Teleperformance
09.2023 - Current
CXC
08-2023
Business
Christ Church Secondary
09.2017 - 07.2023