JERREN SHEPHERD
Project Coordinator
Georgetown
Summary
Versatile Project Coordinator with background successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Project Coordinator (Remote)
Titan Voltage
Mineola
05.2022 - Current
- Maintained energy and enthusiasm in fast-paced environment.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Conducted research, gathered information from multiple sources and presented results.
- Used coordination and planning skills to achieve results according to schedule.
Customer Service Representative
TELEPERFOMANCE
08.2020 - 03.2022
- Customer Care - The prime objective while operating in this capacity was to conduct efficient sale of packages by supplementing adequate information to aid the customers’ understanding of the terms and conditions that applied to each package and how their selection would affect the charges that would be designated to the respective bills
- Packages were separated according in relation to the services supplied which are landline, cable television and internet respectively
- Other responsibilities included bill explanations, rebate applications, dispensing bill balance and due dates.
Technical Support
Teleperformance
Georgetown
08.2020 - 03.2022
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Managed high levels of call flow and responded domestic technical support needs.
- Translated complex technical issues into digestible language for non-technical users.
- Submitted service tickets for equipment maintenance requests.
Customer Service Representative
QUALFON
02.2020 - 06.2020
- Sales - The main objective in this capacity was to conduct the sale of satellite radio packages with consideration customers’ preferences in relation to feasibility and potential usage
- Other roles included activation of radio, promotion of special offers and suspension/ deactivation of service if requested
- Saves - The main function assigned in this capacity was the prevention of customer departure by empathizing and deriving comprisable solutions in order to maintain loyalty and confidence in the product.
Intern
COURTNEY BEN CONTRACTING SERVICES LTD
07.2019 - 08.2019
- Accompany site engineer on random inspections of job sites
- Assist clerk of works with notation of calculations and quantities
Intern Accompany
GUYANA WATER INC
07.2018 - 08.2018
- Engineer on completion of repairs
- Documentation of work completed and tasks to be done
- Observation of the implementation and maintenance of policies and pipe systems derived for the improvement of water supply to customers residing on the East Coast of Demerara
Education
Highschool Diploma - Technical Education
ST. JOSEPH HIGH SCHOOL
Thomas Lands, Georgetown 05.2013 - 05.2018
Skills
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Accomplishments
- Qualfon – multiple incentives for being most efficient saves agent for respective periods
- Teleperformance – multiple incentives for generating most overtime hours - this explicates impetus I express for tasks assigned
Timeline
Project Coordinator (Remote)
Titan Voltage
05.2022 - Current
Technical Support
Teleperformance
08.2020 - 03.2022
Customer Service Representative
TELEPERFOMANCE
08.2020 - 03.2022
Customer Service Representative
QUALFON
02.2020 - 06.2020
Intern
COURTNEY BEN CONTRACTING SERVICES LTD
07.2019 - 08.2019
Intern Accompany
GUYANA WATER INC
07.2018 - 08.2018
Highschool Diploma - Technical Education
ST. JOSEPH HIGH SCHOOL
05.2013 - 05.2018
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