JAMAYCE GEORGE

Ensure a safe and compliant work environment by identifying hazards,assessing risks and implementing safety protocol.

• Managed daily office operations, ensuring smooth workflow and efficient processes. My responsibilities included preparing client invoices, filing NIS and GRA for employees, and drafting official correspondence. I served as the main point of contact for Clients, vendors, and consultants, facilitating clear communication and resolving inquiries. Additionally, I monitored office inventory and represented the company at various functions, maintaining professionalism in all interactions.

• Developed and implemented a comprehensive customer service training program for new and existing employees, including 1:1 coaching and development sessions. Trained staff on outbound and inbound customer service fundamentals. Monitored, evaluated, and analyzed daily CSR performances. Supervise and monitored quality assurance during peak times.

• Provided technical support to customers, resolving issues and managing complaints. Maintained customer interaction records. Supervised junior representatives to ensure product knowledge and customer satisfaction.

• Organized meetings, managed itineraries, prepared minutes, and address communications