Jamal Leitch
Charlestown,Guyana
Summary
A dedicated professional with a strong foundation in basic engineering principles and fundamentals in electrical and mechanical engineering. Proficient in conducting OHS safety inspections, demonstrating a commitment to workplace safety. Skilled in computer literacy and effective communication, ensuring efficient project execution and collaboration.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Customer Service Representative
Teleperformance Guyana
Georgetown, Guyana
2021.12 - 2022.01
- Assisted customers with varying questions using product knowledge and service expertise.
- Completed transactions to replace or exchange defective items.
- Prepared necessary forms to complete transactions.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Offered current, accurate advice on optional solutions for concerns.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Built customer rapport by providing friendly, genuine service, increasing customer retention.
Mines Clerk
Guyana Geology And Mines Commission
Georgetown, Guyana
2022.05 - Current
- Preparing of casual field staff payments
- Assisted in carrying out Goldsmith Inspection
- Assisted in customer satisfaction with swift handling of inquiries and processing complaints.
- Retained knowledge of products and services to provide informative customer advice.
- compiling of monthly reports for filed inspections
Education
Certificate of Higher Education - Level 1 Certificate in City & Guilds Engineering
Nations University
Georgetown Guyana 2024.09 - 2024.12
Certificate of Higher Education - Occupational Health And Safety
University Of Guyana (IDCE)
Georgetown Guyana 2023.09 - 2023.12
Caribbean Examination Council - General
Charlestown Secondary School
Georgetown Guyana 2012.09 - 2017.05
Skills
- Basic Engineering Principles
- Basic Fundamentals in Electrical & Mechanical Engineering
- OHS Safety Inspections
- Computer Literacy
- Communication
Grades Attained
Distinction, Merit, Grade 2, Grade 3, Grade 3, Grade 4, Grade 4, Grade 4
Personal Information
- Date of birth: 06/04/00
- Gender: Male
Certification
Level 1 Certificate in City and Guilds Engineering
Certificate in Occupational Health and Safety
Caribbean Examination Council
Timeline
Certificate of Higher Education - Level 1 Certificate in City & Guilds Engineering
Nations University
2024.09 - 2024.12
Certificate of Higher Education - Occupational Health And Safety
University Of Guyana (IDCE)
2023.09 - 2023.12
Mines Clerk
Guyana Geology And Mines Commission
2022.05 - Current
Customer Service Representative
Teleperformance Guyana
2021.12 - 2022.01
Caribbean Examination Council - General
Charlestown Secondary School
2012.09 - 2017.05