Summary
Overview
Work History
Education
Skills
GENERAL
Timeline
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Jaleel Edghill

Customer Service Representative
Georgetown

Summary

Dedicated professional committed to leveraging skills and experience to drive organizational success and foster collaborative teamwork. Passionate about contributing innovative ideas and solutions to overcome challenges, ensuring a meaningful impact on growth and development. Results-driven in delivering exceptional service that enhances customer satisfaction and retention while thriving in fast-paced environments. Adept at streamlining internal processes for improved cross-functional support and mentoring new team members on best practices for managing demanding workloads without compromising service quality.

Overview

3
3
years of professional experience

Work History

Customer Support Representative

Finotive Funding KFT.
08.2022 - Current
  • In my capacity as a customer service representative, I have consistently provided proficient assistance to both existing and prospective clients. My core responsibilities included responding to client queries in a timely and efficient manner to ensure that their concerns were fully addressed.
  • Additionally, I was responsible for investigating and resolving trading account issues, which involved actively communicating with clients to identify the root cause of the issue and providing effective solutions. To achieve these objectives, I maintained a high level of professionalism and expertise in my interactions with clients. I ensured that I was well-versed in the company's products and services and was always up-to-date on the latest industry developments. This allowed me to provide clients with accurate information and advice, and to offer tailored solutions that met their specific needs.
  • Overall, my approach to customer service was focused on providing clients with a high-quality experience that exceeded their expectations. I remained committed to ensuring that every client interaction was positive and productive, and that clients felt valued and supported throughout their engagement with the company.

Trader Success Specialist

Easton Consulting Technologies
01.2023 - 03.2024
  • In my capacity as a trader success specialist, I was responsible for managing all aspects of customer support for both existing and potential traders. As the first point of contact for traders, I provided effective solutions to their inquiries and resolved any issues they encountered in a timely and accurate manner.
  • To achieve this, I drew upon my extensive knowledge of financial markets, trading strategies, and platform functionality. I remained up to date with the latest trends and developments in the industry, enabling me to provide traders with the most relevant and valuable advice possible. In addition to addressing inquiries and resolving issues
  • I was also responsible for providing training and guidance to new traders, helping them to get started and achieve success in their trading endeavors. I worked closely with other members of the team to identify areas for improvement and to develop strategies for enhancing the overall customer experience.
  • As part of my commitment to providing the highest level of service, I maintained accurate records of all customer interactions and regularly reviewed feedback to identify opportunities for improvement. Through my efforts, I was able to establish a reputation as a reliable and knowledgeable specialist in trader success, helping traders to achieve their goals and drive business growth.

Education

Caribbean Examination Council (CXC) General Proficiency - English Language, Principles of Accounts, EDPM, Information Technology, Physical Education, Principles of Business, Office Administration, Social Studies, Economics, English Literature, Integrated Science, Mathematics

Queens College

CAT Level 1 -

Association of Chartered Certified Accountants

Skills

Throughout my career, I have developed a high level of proficiency in utilizing various Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook In addition, I possess extensive experience using communication tools such as Intercom, Slack, and Tidio, as well as a deep understanding of how to effectively navigate the internet for research and information gathering purposes

My expertise in these tools allows me to seamlessly navigate their features and functionalities, enabling me to utilize them optimally for various tasks and projects For instance, I can create visually appealing and comprehensive reports using Excel, while leveraging the advanced formatting and design features of Word to develop detailed proposals and presentations Additionally, my familiarity with Outlook enables me to manage schedules and send emails efficiently and effectively

I possess a comprehensive understanding of the cryptocurrency space This knowledge encompasses the underlying technology, market dynamics, and regulatory environment I stay up-to-date on the latest industry trends and developments, and can provide valuable insights and guidance on this rapidly evolving field

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GENERAL

Date of Birth: July 23, 2002

Timeline

Trader Success Specialist

Easton Consulting Technologies
01.2023 - 03.2024

Customer Support Representative

Finotive Funding KFT.
08.2022 - Current

Caribbean Examination Council (CXC) General Proficiency - English Language, Principles of Accounts, EDPM, Information Technology, Physical Education, Principles of Business, Office Administration, Social Studies, Economics, English Literature, Integrated Science, Mathematics

Queens College

CAT Level 1 -

Association of Chartered Certified Accountants

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