JACIA MARIA CHAND
434 Recht Door Zee,
Summary
Naturally approachable, with a friendly persona, I am a dedicated professional with a proven track record in providing exceptional emotional support and guidance. Expertise in active listening, empathy, and problem-solving fosters positive relationships within diverse teams. I am an enthusiastic Specialist Educator, with experience instructing students with a wide range of learning abilities, and I am committed to creating motivational and collaborative learning environments that enhance social and emotional growth, while implementing strategic initiatives to optimize productivity. Aiming to leverage these skills in a dynamic role that promotes community well-being and innovation. I'm able to handle working under pressure, as well as communicate and collaborate seamlessly with children, parents, colleagues, and supervisors. I was able to leverage a platform to showcase and refine my competencies and qualities, fostering growth in both personal and professional capacities. I believe that my personality, educational background, willingness, and efficiency make me a very competitive candidate for a position within your organization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Specialist Educator
QSI International School of Guyana
Georgetown
02.2024 - Current
- Facilitate learning in a fun and productive environment through art, music, and technology, while also prioritizing the health and well-being of students through physical education.
- Provide specialized support for children on the special needs spectrum to improve communication skills and enhance learning outcomes.
- Design engaging lesson plans, integrating interactive digital tools and resources.
- Implement personalized learning strategies using technology-driven educational platforms.
- Assist students in small groups or one-on-one to help them master the lessons and concepts.
- Supervise students both in and outside of the classroom, such as recess, etc.
- Help minimise classroom disruptions and provide a welcoming environment for all students.
- Track students' progress by observation and guidance.
Assist students in developing fine motor skills. - Met with parents to discuss students' progress and review areas requiring improvement.
- Led students through safety procedures for active shooter and fire drills.
- Utilised technology in the classroom to enhance instruction.
- Enforced rules for behaviour and procedures for maintaining order among students.
- Participated in workshops, various training and conferences to improve educational skills.
- Led extracurricular activities such as clubs, sports teams, and field trips.
FOTs Sales Support Agent
U-Mobile Cellular Inc.
Kingston
06.2021 - 02.2024
- Compiled reports on sales activities, trends, and performance metrics for management review.
- Identify, approach, and engage potential customers to generate leads and sales opportunities.
- Effectively communicate the features, benefits, and values of products and services to customers.
- Establish and maintain positive relationships with customers through effective communication and rapport-building.
- Address customer inquiries, concerns, and objections in a professional, informative manner.
- Maintained accurate records of customer interactions and transactions.
- Developed and maintained detailed customer databases to enhance sales team efficiency.
- Reset store displays for special events and seasonal merchandise changes.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Maintained updated knowledge of company products or services in order to provide accurate answers to customers' questions and concerns.
- Supported the sales team in achieving monthly and quarterly sales targets by providing administrative and technical support.
- Resolved customer complaints quickly and professionally.
- Trained new sales support staff on internal processes and customer service best practices.
- Maximized sales by keeping areas tidy, fully stocked, and correctly priced.
- Greeted and assisted customers to foster positive experiences.
- Operated register, handled cash and processed credit card transactions.
- Provided customer service to clients by responding to inquiries, resolving complaints, and assisting with product information.
- Traveled to various outdoor locations, as required, to reach potential customers.
Receptionist
Farfan and Mendes Limited
Georgetown
10.2018 - 05.2020
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Successfully created and updated an efficient filing system for job cards.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Safely kept and distributed, petty cash.
- Prepare vouchers and purchase orders.
- Distributed checks to customers.
- Organized and filed bills in a timely manner.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Sorted incoming mail and directed to correct personnel each day.
- Monitored office supplies inventory and placed orders when necessary.
Customer Service Representative
U-Mobile Cellular Inc.
Kingston
06.2016 - 05.2017
- Company Overview: Digicel Guyana.
- Provided outstanding customer care, a task that required active feedback to maintain customer satisfaction.
- Constantly achieved the customer service call time goal of under 3 minutes.
- Answered an average of 50 calls per day, addressing customer inquiries, solving problems, and providing new product information.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor, and a high level of professionalism.
- Resolved customer complaints promptly and efficiently.
Education
Associate's Degree - Social work
University of Guyana
Guyana08.2020
Caribbean Secondary Education Certificate - CXC
Brickdam Secondary School
06.2015
Skills
- Client Support
- Microsoft
- Conflict resolution
- Critical thinking
- Proficient written and oral communication
- Commitment to Continuous Learning
- Effective Team Collaboration
- Child Development Assessment
- Constructive Feedback Delivery
- Effective Time Allocation
- Accurate Record Keeping
- Effective Parent Engagement
- Hands-On Learning Facilitation
- Student engagement
ATTACHMENTS & INTERNSHIPS
Georgetown Public Hospital Corporation- Receptionist
- Greeted and provided appointments for 30+ patients a day
- Managed the switchboard with a team of 2 receptionists
- Answered / directed 50+ phone calls a day before 3 rings
- Lodging and distributing test results, while maintaining patient confidentiality
- Promptly contacting on-call doctors
- Promptly contacting the patient's family with any urgent updates
Red Cross Convalescent Children’s Home
- Interacted with all the children in the home, including babies, toddlers, older children and the mentally ill.
- Encouraged creative expression and self-exploration through art exercises and games.
- Included nursery rhymes, children's movies (such as The Lion King, Aladdin, etc.), and other planned activities to connect with the children
- Completed evaluations after activities to analyze the success of each activity.
- Assisted with getting children ready to eat, bathe and nap.
- Made observations about any improvements the home needs
Childcare and Protection Agency
- Provided analytical support by analyzing and closing case files
- Achieved a very outstanding performance score for the online internship program: Grade A.
- Collaborated with clients on a team of six
- Effectively conducted intake interviews and counseled clients.
- Ethical practices such as informed consent, confidentiality, documentation, and keeping records were taken into consideration
- Techniques used, such as reframing, proved to be efficient in resolving the client's issues
- I incorporated the skills learned during the two years at university to improve my experience
Certification
- LS Paraprofessional Series Part One- The LSC Team (Quality Schools International)
- Empower Child Development Curriculum- Quality Schools International
- Certificate in Professionalism and Work Ethics- Class and Elegance facilitated by Jennifer Flatts
- Customer Care Certificate- Digicel Guyana
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native language
Interests
Reading
Swimming
Dancing
Quote
"Every time a child is saved from the dark side of life, every time one of us makes the effort to make a difference in a child's life, we add light and healing to our own lives."
Unknown
Timeline
Specialist Educator
QSI International School of Guyana
02.2024 - Current
FOTs Sales Support Agent
U-Mobile Cellular Inc.
06.2021 - 02.2024
Receptionist
Farfan and Mendes Limited
10.2018 - 05.2020
Customer Service Representative
U-Mobile Cellular Inc.
06.2016 - 05.2017
Associate's Degree - Social work
University of Guyana
Caribbean Secondary Education Certificate - CXC
Brickdam Secondary School