JACIA MARIA CHAND
434 Recht Door Zee,
Summary
Naturally approachable, with a friendly persona, I am a dedicated professional with a proven track record in providing exceptional emotional support and guidance. Expertise in active listening, empathy, and problem-solving fosters positive relationships within diverse teams. I am an enthusiastic Specialist Educator, with experience instructing students with a wide range of learning abilities, and I am committed to creating motivational and collaborative learning environments that enhance social and emotional growth, while implementing strategic initiatives to optimize productivity. Aiming to leverage these skills in a dynamic role that promotes community well-being and innovation. I'm able to handle working under pressure, as well as communicate and collaborate seamlessly with children, parents, colleagues, and supervisors. I was able to leverage a platform to showcase and refine my competencies and qualities, fostering growth in both personal and professional capacities. I believe that my personality, educational background, willingness, and efficiency make me a very competitive candidate for a position within your organization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Specialist Educator
QSI International School of Guyana
Georgetown
02.2024 - Current
- Facilitate learning in a fun and productive environment through art, music, and technology, while also prioritizing the health and well-being of students through physical education.
- Provide specialized support for children on the special needs spectrum to improve communication skills and enhance learning outcomes.
- Design engaging lesson plans, integrating interactive digital tools and resources.
- Implement personalized learning strategies using technology-driven educational platforms.
- Assist students in small groups or one-on-one to help them master the lessons and concepts.
- Supervise students both in and outside of the classroom, such as recess, etc.
- Help minimise classroom disruptions and provide a welcoming environment for all students.
- Track students' progress by observation and guidance.
Assist students in developing fine motor skills. - Met with parents to discuss students' progress and review areas requiring improvement.
- Led students through safety procedures for active shooter and fire drills.
- Utilised technology in the classroom to enhance instruction.
- Enforced rules for behaviour and procedures for maintaining order among students.
- Participated in workshops, various training and conferences to improve educational skills.
- Led extracurricular activities such as clubs, sports teams, and field trips.
FOTs Sales Support Agent
U-Mobile Cellular Inc.
Kingston
06.2021 - 02.2024
- Compiled reports on sales activities, trends, and performance metrics for management review.
- Identify, approach, and engage potential customers to generate leads and sales opportunities.
- Effectively communicate the features, benefits, and values of products and services to customers.
- Establish and maintain positive relationships with customers through effective communication and rapport-building.
- Address customer inquiries, concerns, and objections in a professional, informative manner.
- Maintained accurate records of customer interactions and transactions.
- Developed and maintained detailed customer databases to enhance sales team efficiency.
- Reset store displays for special events and seasonal merchandise changes.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Maintained updated knowledge of company products or services in order to provide accurate answers to customers' questions and concerns.
- Supported the sales team in achieving monthly and quarterly sales targets by providing administrative and technical support.
- Resolved customer complaints quickly and professionally.
- Trained new sales support staff on internal processes and customer service best practices.
- Maximized sales by keeping areas tidy, fully stocked, and correctly priced.
- Greeted and assisted customers to foster positive experiences.
- Operated register, handled cash and processed credit card transactions.
- Provided customer service to clients by responding to inquiries, resolving complaints, and assisting with product information.
- Traveled to various outdoor locations, as required, to reach potential customers.
Receptionist
Farfan and Mendes Limited
Georgetown
10.2018 - 05.2020
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Successfully created and updated an efficient filing system for job cards.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Safely kept and distributed, petty cash.
- Prepare vouchers and purchase orders.
- Distributed checks to customers.
- Organized and filed bills in a timely manner.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Sorted incoming mail and directed to correct personnel each day.
- Monitored office supplies inventory and placed orders when necessary.
Customer Service Representative
U-Mobile Cellular Inc.
Kingston
06.2016 - 05.2017
- Company Overview: Digicel Guyana.
- Provided outstanding customer care, a task that required active feedback to maintain customer satisfaction.
- Constantly achieved the customer service call time goal of under 3 minutes.
- Answered an average of 50 calls per day, addressing customer inquiries, solving problems, and providing new product information.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor, and a high level of professionalism.
- Resolved customer complaints promptly and efficiently.
Education
Associate's Degree - Social work
University of Guyana
Guyana08.2020
Caribbean Secondary Education Certificate - CXC
Brickdam Secondary School
06.2015
Skills
- Client Support
- Microsoft
- Conflict resolution
- Critical thinking
- Proficient written and oral communication
- Commitment to Continuous Learning
- Effective Team Collaboration
- Child Development Assessment
- Constructive Feedback Delivery
- Effective Time Allocation
- Accurate Record Keeping
- Effective Parent Engagement
- Hands-On Learning Facilitation
- Student engagement
ATTACHMENTS & INTERNSHIPS
Georgetown Public Hospital Corporation- Receptionist
- Greeted and provided appointments for 30+ patients a day
- Managed the switchboard with a team of 2 receptionists
- Answered / directed 50+ phone calls a day before 3 rings
- Lodging and distributing test results, while maintaining patient confidentiality
- Promptly contacting on-call doctors
- Promptly contacting the patient's family with any urgent updates
Red Cross Convalescent Children’s Home
- Interacted with all the children in the home, including babies, toddlers, older children and the mentally ill.
- Encouraged creative expression and self-exploration through art exercises and games.
- Included nursery rhymes, children's movies (such as The Lion King, Aladdin, etc.), and other planned activities to connect with the children
- Completed evaluations after activities to analyze the success of each activity.
- Assisted with getting children ready to eat, bathe and nap.
- Made observations about any improvements the home needs
Childcare and Protection Agency
- Provided analytical support by analyzing and closing case files
- Achieved a very outstanding performance score for the online internship program: Grade A.
- Collaborated with clients on a team of six
- Effectively conducted intake interviews and counseled clients.
- Ethical practices such as informed consent, confidentiality, documentation, and keeping records were taken into consideration
- Techniques used, such as reframing, proved to be efficient in resolving the client's issues
- I incorporated the skills learned during the two years at university to improve my experience
Certification
- LS Paraprofessional Series Part One- The LSC Team (Quality Schools International)
- Empower Child Development Curriculum- Quality Schools International
- Certificate in Professionalism and Work Ethics- Class and Elegance facilitated by Jennifer Flatts
- Customer Care Certificate- Digicel Guyana
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Native language
Interests
Reading
Swimming
Dancing
Quote
"Every time a child is saved from the dark side of life, every time one of us makes the effort to make a difference in a child's life, we add light and healing to our own lives."
Unknown
Timeline
Specialist Educator
QSI International School of Guyana
02.2024 - Current
FOTs Sales Support Agent
U-Mobile Cellular Inc.
06.2021 - 02.2024
Receptionist
Farfan and Mendes Limited
10.2018 - 05.2020
Customer Service Representative
U-Mobile Cellular Inc.
06.2016 - 05.2017
Associate's Degree - Social work
University of Guyana
Caribbean Secondary Education Certificate - CXC
Brickdam Secondary School
Similar Profiles
DHARNIA DAVEDHARNIA DAVE
IBDP Psychology/English Literature and Language Teacher at QSI International SchoolIBDP Psychology/English Literature and Language Teacher at QSI International School
Michael Terence Clegg (PGCE, Master Of Education)Michael Terence Clegg (PGCE, Master Of Education)
Head of English Department at QSI international School of ShenzhenHead of English Department at QSI international School of Shenzhen
Violeta CorotiiVioleta Corotii
Teacher at QSI International School Of Chisinau, MoldovaTeacher at QSI International School Of Chisinau, Moldova