Jabez Wallerson
Kuru Kururu,Kuru-kururu
Summary
Proven Customer Service Representative with a track record of enhancing customer loyalty at Teleperformance, adept in complaint resolution and call management. Excelled in active listening and Microsoft Excel, boosting customer satisfaction significantly. Skilled in maintaining professionalism and accuracy under pressure, demonstrating exceptional problem-solving abilities and critical thinking.
Overview
1
1
year of professional experience
8
8
years of post-secondary education
Work History
Customer Service Representative
Teleperformance
Georgetown, Demerara-Mahaica Region
06.2023 - 11.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Cashier
Azim's and Daniela Variety Store
07.2022 - 04.2023
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Agricultural Science
University of Guyana
Georgetown, Guyana 09.2022 - 06.2026
High School Diploma -
Soedyke Secondary School
Soedyke 09.2018 - 06.2022
Skills
Customer Service
Active Listening
Product Knowledge
Call Management
Complaint resolution
Problem-solving abilities
Data Entry
Call center experience
Customer Relations
Critical Thinking
Microsoft Excel
Scheduling
Football
I am a very dedicated and passionate soccer player Former member of the Guyana east bank academy Under17 Team and former Captain of kuru kururu warriors team. Currently a Player of timehri panthers football team and future player of Guyana under 19 national team.
Timeline
Customer Service Representative
Teleperformance
06.2023 - 11.2023
Bachelor of Science - Agricultural Science
University of Guyana
09.2022 - 06.2026
Cashier
Azim's and Daniela Variety Store
07.2022 - 04.2023
High School Diploma -
Soedyke Secondary School
09.2018 - 06.2022
Similar Profiles
Jorge BecerrilJorge Becerril
Business Manager at TeleperformanceBusiness Manager at Teleperformance
ASMITA BAGULASMITA BAGUL
Customer Service Representative at TeleperformanceCustomer Service Representative at Teleperformance
MOHAMMAD MINAJMOHAMMAD MINAJ
Operations Team Leader at TeleperformanceOperations Team Leader at Teleperformance