Italia Francis
Medical Student
1793 Block 111, Providence, East Bank Demerara
Summary
Dynamic and results-oriented professional with experience at various call centers in three different countries, adept in customer service and data entry. Excelled in reducing medication errors by diligently verifying prescriptions and enhancing customer satisfaction through effective call control. Demonstrated commitment to professional development and excellence in customer relationship management.
Overview
4
4
years of professional experience
Work History
Call Center Representative
Sheena Scippio
11.2024 - 01.2025
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Pharmacist Intern
Christal Singh
04.2024 - 11.2024
- Maintained a clean, organized, and well-stocked pharmacy workspace, promoting an efficient workflow for all team members.
- Reduced medication errors by diligently verifying prescriptions for accuracy before dispensing to patients.
- Utilized strong communication skills to educate patients on proper medication usage, potential side effects, and drug interactions.
- Consistently demonstrated professionalism and dedication to the field of pharmacy by adhering to all applicable laws, regulations, and professional standards during the internship experience.
Call Center Representative
Afia Baron
06.2021 - 09.2023
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
Bachelor of Science - MBBS
Texila American University
Guyana 05.2001 -
Associate of Science - Medicine
Quality Academics
Jamaica 05.2001 -
High School Diploma -
Convent of Mercy Academy
Jamaica 05.2001 -
Skills
Customer service
Customer relationship management
Call control
Data entry
Communicating with clients
Report preparation
Customer support
Data gathering
Brand representation
Timeline
Call Center Representative
Sheena Scippio
11.2024 - 01.2025
Pharmacist Intern
Christal Singh
04.2024 - 11.2024
Call Center Representative
Afia Baron
06.2021 - 09.2023
Bachelor of Science - MBBS
Texila American University
05.2001 -
Associate of Science - Medicine
Quality Academics
05.2001 -
High School Diploma -
Convent of Mercy Academy
05.2001 -
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