Ishana Ewing
Lot 892 Block V Herstelling, East Bank Demerara
Summary
Dynamic and attentive Personal Banking Representive specializes in retail banking, customer service and account management. Driven to help clients make responsible and financially beneficial decisions. Knowledgeable of branch operations and financial products to best support company and customers.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Personal Banking Representative
Guyana Bank For Trade And Industry
09.2022 - Current
- Increased customer satisfaction by providing personalized banking solutions and exceptional service.
- Contributed to branch growth through cross-selling and upselling of bank products and services.
- Ensured compliance with bank policies and regulations during all customer interactions.
- Supported the achievement of sales targets by actively promoting special promotions and incentives.
- Conducted regular financial reviews with clients to identify their needs and recommend appropriate banking products.
Customer Service Representative
Guyana Bank For Trade And Industry
05.2021 - 09.2022
- Assisted customers with account management, including opening new accounts, updating existing ones, and resolving issues.
- Ensured compliance with bank policies and regulations during all customer interactions.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Educated customers about available services, products and bank resources.
- Boosted customer satisfaction by efficiently addressing and resolving account issues.
Education
Bachelor of Science - International Relations
The University Of Guyana
Turkeyen Campus, Greater Georgetown, Guyana12.2024
No Degree - Introduction To Risk Management
School of The Nations
41 New Market Street, Georgetown,05.2024
High School Diploma -
Christ Church Secondary
Middle St, Georgetown, Guyana. 11.2020
Skills
- Financial product knowledge
- Risk Management
- Customer Service
- Problem-Solving
- Banking operations knowledge
- Team Collaboration
- Professional Demeanor
- Analytical Thinking
- Multitasking
- Self Motivation
- Goal Setting
- Time management abilities
Languages
English
Certification
- Caribbean examination council certificate, - 2015 To 2020
English A...........................................................1
Principle of business………………………….…...2
Office administration………………………….…...2
Integrated science……………………………………2
Principle of accounts………………………...…... 2
Human social biology…………………………..….2
Social studies……………………………………………3
Mathematics………………………………………….....3
Economics………………………………………………....3
Information technology……………...................4
- Coursea Course - 2020
Oil and gas industry operations and market
European business law: understanding the fundamentals
Timeline
Personal Banking Representative
Guyana Bank For Trade And Industry
09.2022 - Current
Customer Service Representative
Guyana Bank For Trade And Industry
05.2021 - 09.2022
Bachelor of Science - International Relations
The University Of Guyana
No Degree - Introduction To Risk Management
School of The Nations
High School Diploma -
Christ Church Secondary
- Caribbean examination council certificate, - 2015 To 2020
English A...........................................................1
Principle of business………………………….…...2
Office administration………………………….…...2
Integrated science……………………………………2
Principle of accounts………………………...…... 2
Human social biology…………………………..….2
Social studies……………………………………………3
Mathematics………………………………………….....3
Economics………………………………………………....3
Information technology……………...................4
- Coursea Course - 2020
Oil and gas industry operations and market
European business law: understanding the fundamentals
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