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Guytri Kungbeharry
Billing Clerk/cashier
Georgetown,DE
Summary
Dynamic professional with extensive experience at International Pharmaceutical Agency, excelling in customer service and cash handling. Proven track record in resolving billing discrepancies and enhancing client relationships. Skilled in payment processing and team collaboration, consistently delivering exceptional service while maintaining accuracy and efficiency in high-pressure environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier
International Pharmaceutical Agency
07.2023 - Current
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Billing Specialist
International Pharmaceutical Agency
07.2023 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Streamlined billing process efficiency by implementing updated billing system.
Operations Supervisor
Qualfon
05.2022 - 06.2023
Customer Service Cashier
Qualfon
11.2021 - 06.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed customer orders and accurately handled payment transactions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Answered product questions using knowledge of sales and store promotions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Utilized POS system to handle customer cash and credit card transactions.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Escalation Specialist
Qualfon
11.2021 - 05.2022
- Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner.
- Championed a customer-centric approach within the escalation team, consistently advocating for clients'' best interests and satisfaction.
- Reduced case resolution time by closely monitoring progress and following up with relevant parties as needed.
- Provided expert guidance to colleagues on resolving high-priority cases, sharing knowledge and expertise across the team.
- Maintained comprehensive records of all escalated cases, tracking trends and identifying areas for improvement.
- Supported company growth by assisting with the development of new processes to handle increased volume of escalations effectively.
- Ensured smooth transitions between shifts by providing thorough updates on ongoing cases during shift handovers.
- Contributed to a positive work environment by mentoring junior staff members on effective escalation management techniques.
- Collaborated with cross-functional teams to identify root causes of escalated issues and implement long-term solutions.
- Delivered exceptional service even during high-pressure situations, maintaining professionalism and composure at all times.
- Coordinated with other departments to gather necessary information and resources for the successful resolution of escalated cases.
- Improved customer satisfaction ratings by providing prompt, empathetic support to clients facing issues.
- Safeguarded customer data privacy through strict adherence to company protocols when working with sensitive information.
- Kept abreast of industry trends and best practices in escalation management through continuous professional development opportunities.
Education
Diploma -
Qualfon
Georgetown No Degree -
Red Cross
Georgetown High School Diploma -
Patientia Secondary School
West Bank Demerara 08.2014
Skills
Customer service
Cash handling
Customer assistance
Payment processing
Cash register operation
Payment collection
POS systems
Time management skills
Product restocking
Product recommendations
Drawer balancing
Returns processing
Customer service excellence
Patience and empathy
ID verification
Work ethic and integrity
Team collaboration
Customer relations
Money handling
Cash management
Cleaning and sanitizing
Attention to detail
Written and verbal communication
Cash handling and management
Daily reporting
Reliability and punctuality
Cash handling expertise
Order taking
Cash register systems
Product knowledge
Professionalism and courtesy
Cash drawer balancing
Refunds and exchanges
Staff training
Conflict resolution
POS system operations
Refund handling
Complex Problem-solving
Issue resolution
Sales expertise
Currency counting
Point of sale operation
Accomplishments
In addition, I hold a Six Sigma Green Belt, which has strengthened my ability to analyze processes, improve efficiency, and maintain accuracy—skills I apply daily in billing, cash handling, and accounting tasks.
Certification
Six sigma
Interests
Timeline
Cashier
International Pharmaceutical Agency
07.2023 - Current
Billing Specialist
International Pharmaceutical Agency
07.2023 - Current
Six sigma
04-2023
Operations Supervisor
Qualfon
05.2022 - 06.2023
Customer Service Cashier
Qualfon
11.2021 - 06.2022
Escalation Specialist
Qualfon
11.2021 - 05.2022
Diploma -
Qualfon
No Degree -
Red Cross
High School Diploma -
Patientia Secondary School