Florance Rowe
Georgetown
Summary
A dedicated professional with over two decades of experience in medical transcription, telecommunications supervision, and community education. Committed to advancing organizational goals through fostering a supportive environment with strong leadership, staff development, and effective communication.
Overview
25
25
years of professional experience
Work History
Voluntary Teacher
Philanthropy
03.2021 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Supervisor
GTT
06.2006 - 02.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Managed approximately 40 incoming calls and faxes per day, while completing 100% of email response and task completion
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Medical Transcriptionist
Decipher International Inc.
01.2000 - 06.2006
- Corrected grammar, spelling, and syntax mistakes in medical records.
- Accurately documented medical dictation to record patient care records.
- Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
- Enhanced accuracy of medical records by transcribing detailed physician dictations.
- Reduced errors in medical reports by reviewing, editing, and proofreading transcripts for clarity and consistency.
- Demonstrated excellent skills to understand diverse accents and dialects.
- Conducted thorough research on unfamiliar terms or phrases during the transcription process which contributed to accurate and comprehensive medical reports.
- Maintained 99% accuracy rate for spelling and content.
Education
MBA - International Business Management
University of East London
UK09.2025
Bachelor of Science - Business Management
University of Guyana
Turkeyen11.2018
Diploma - Marketing
University of Guyana
Turkeyen11.2016
High School Diploma -
St Rose's High School
Church Street Georgetown07.1998
Skills
- Critical Thinking
- Positive Role Model and Mentor
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Strategic Planning
- Proofreading expertise
- Attention to details
- Customer Service Expertise
- Excel
- Word
- Marketing
- Project Management
Affiliations
- Diana Gobin – Lecturer 11, University of Guyana, diana.gobin@uog.edu.gy (592-696-8405)
- Tianna Gurcharran – HR Director, GTT, tgurcharran@gtt.co.gy (592-623-4958)
Timeline
Voluntary Teacher
Philanthropy
03.2021 - Current
Supervisor
GTT
06.2006 - 02.2021
Medical Transcriptionist
Decipher International Inc.
01.2000 - 06.2006
MBA - International Business Management
University of East London
Bachelor of Science - Business Management
University of Guyana
Diploma - Marketing
University of Guyana
High School Diploma -
St Rose's High School
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