Fiona Parris
N/A
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction and loyalty at Guyana Telephone & Telegraph (gt&t). Skilled in complaint resolution and active listening, adept at managing high-stress situations and resolving customer issues efficiently. Demonstrated ability to multitask and maintain professionalism, significantly improving client relations and repeat business.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Guyana Telephone & Telegraph (gt&t)
01.2017 - 09.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Qualfon Guyana Inc
02.2009 - 07.2016
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Registration Clerk
GECOM
05.2008 - 11.2008
- Answered residents questions and inquiries regarding registration process and documentation.
- Operated standard office software applications to compile data and prepare information and correspondence.
- Completed registration paperwork, verifying accurate residents information.
- Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
- Explained form wording to residents to help each understand information required.
- Maintained strict confidentiality of sensitive residents information.
Education
High School Diploma -
Bladen Hall Secondary
Bladen Hall ECD 05.2001 -
No Degree - Primary Education
Quamina Primary School
5 Republic Drive, Beterverwagting ECD 05.2001 -
No Degree - Nursery Education
Quamina Nursery
Grandville Park Beterverwagting Village E.C.D 05.2001 -
Skills
Customer Service
Active Listening
Product Knowledge
Call Management
Problem-solving abilities
Complaint resolution
Data Entry
Call center experience
Customer Relations
Multi-Tasking
Timeline
Customer Service Representative
Guyana Telephone & Telegraph (gt&t)
01.2017 - 09.2017
Customer Service Representative
Qualfon Guyana Inc
02.2009 - 07.2016
Registration Clerk
GECOM
05.2008 - 11.2008
High School Diploma -
Bladen Hall Secondary
05.2001 -
No Degree - Primary Education
Quamina Primary School
05.2001 -
No Degree - Nursery Education
Quamina Nursery
05.2001 -