Summary
Overview
Work History
Education
Skills
Timeline
Generic

Fiona Parris

N/A

Summary

Proven Customer Service Representative with a track record of enhancing customer satisfaction and loyalty at Guyana Telephone & Telegraph (gt&t). Skilled in complaint resolution and active listening, adept at managing high-stress situations and resolving customer issues efficiently. Demonstrated ability to multitask and maintain professionalism, significantly improving client relations and repeat business.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Guyana Telephone & Telegraph (gt&t)
01.2017 - 09.2017
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Customer Service Representative

Qualfon Guyana Inc
02.2009 - 07.2016
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Registration Clerk

GECOM
05.2008 - 11.2008
  • Answered residents questions and inquiries regarding registration process and documentation.
  • Operated standard office software applications to compile data and prepare information and correspondence.
  • Completed registration paperwork, verifying accurate residents information.
  • Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
  • Explained form wording to residents to help each understand information required.
  • Maintained strict confidentiality of sensitive residents information.

Education

High School Diploma -

Bladen Hall Secondary
Bladen Hall ECD
05.2001 -

No Degree - Primary Education

Quamina Primary School
5 Republic Drive, Beterverwagting ECD
05.2001 -

No Degree - Nursery Education

Quamina Nursery
Grandville Park Beterverwagting Village E.C.D
05.2001 -

Skills

Customer Service

Timeline

Customer Service Representative

Guyana Telephone & Telegraph (gt&t)
01.2017 - 09.2017

Customer Service Representative

Qualfon Guyana Inc
02.2009 - 07.2016

Registration Clerk

GECOM
05.2008 - 11.2008

High School Diploma -

Bladen Hall Secondary
05.2001 -

No Degree - Primary Education

Quamina Primary School
05.2001 -

No Degree - Nursery Education

Quamina Nursery
05.2001 -
Fiona ParrisN/A