Proven Customer Service Representative with a track record of enhancing customer satisfaction and loyalty at Guyana Telephone & Telegraph (gt&t). Skilled in complaint resolution and active listening, adept at managing high-stress situations and resolving customer issues efficiently. Demonstrated ability to multitask and maintain professionalism, significantly improving client relations and repeat business.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Guyana Telephone & Telegraph (gt&t)
01.2017 - 09.2017
Handled customer inquiries and suggestions courteously and professionally.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Answered constant flow of customer calls with minimal wait times.
Responded to customer requests for products, services, and company information.
Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Qualfon Guyana Inc
02.2009 - 07.2016
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Registration Clerk
GECOM
05.2008 - 11.2008
Answered residents questions and inquiries regarding registration process and documentation.
Operated standard office software applications to compile data and prepare information and correspondence.
Completed registration paperwork, verifying accurate residents information.
Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
Explained form wording to residents to help each understand information required.
Maintained strict confidentiality of sensitive residents information.
Education
High School Diploma -
Bladen Hall Secondary
Bladen Hall ECD
05.2001 -
No Degree - Primary Education
Quamina Primary School
5 Republic Drive, Beterverwagting ECD
05.2001 -
No Degree - Nursery Education
Quamina Nursery
Grandville Park Beterverwagting Village E.C.D
05.2001 -
Skills
Customer Service
Timeline
Customer Service Representative
Guyana Telephone & Telegraph (gt&t)
01.2017 - 09.2017
Customer Service Representative
Qualfon Guyana Inc
02.2009 - 07.2016
Registration Clerk
GECOM
05.2008 - 11.2008
High School Diploma -
Bladen Hall Secondary
05.2001 -
No Degree - Primary Education
Quamina Primary School
05.2001 -
No Degree - Nursery Education
Quamina Nursery
05.2001 -
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