Hi, I’m
Elizeth Mohamed
Operations Manager
Georgetown
Summary
Dynamic Operations Manager with a proven track record at Sheriff Construction, excelling in strategic planning and KPI tracking. Enhanced productivity through innovative coaching and data-driven decision-making, while fostering a collaborative work culture. Recognized for optimizing costs and significantly improving employee retention rates, driving operational excellence.
Overview
6
years of professional experience
1
Language
Work History
Sheriff Construction
Senior Operations Manager
07.2022 - 07.2025
Job overview
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Implemented data-driven decision making to inform business strategies and drive operational excellence.
- Enhanced customer satisfaction with the implementation of effective communication channels and timely resolution of issues.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Prepared documents for internal and external audits.
- Boosted employee retention rates through the development of a positive work culture, fostering teamwork, open communication, and professional growth opportunities.
- Optimized costs to contribute to productivity, cost development and proficiency of central fulfillment operations.
Sheriff Security
Cooperate Assistant
07.2020 - 07.2023
Job overview
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Assisted manager in all aspects of business operations.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
- Increased efficiency by implementing new processes and providing administrative support to management.
Fly Jamaica Airways
Flight Attendant
07.2019 - 11.2020
Job overview
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
- Resolved passenger conflicts and medical emergencies during flights.
- Ensured safety and comfort of customers onboard aircraft.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Education
San Franciso De AsisEl Tigre - Venezuela
from Buiness
07-2006
Skills
Operations management
KPI tracking
Strategic planning
Employee coaching
Logistics management
Workforce planning
Productivity improvement
Transportation management
Budget administration
Goal attainment
Cross-functional coordination
Timeline
Senior Operations Manager
Sheriff Construction
07.2022 - 07.2025
Cooperate Assistant
Sheriff Security
07.2020 - 07.2023
Flight Attendant
Fly Jamaica Airways
07.2019 - 11.2020
San Franciso De Asis
from Buiness