Eilean Louise Greene
Healthca
Takoma Park
Summary
Passionate and creative Manager of Healthcare Administrative Operations with 20+ years of solid and progressive experience in a variety of healthcare settings, including hospital, private, and academic hospital–based practices. As Manager of Operation I plan, direct, coordinate all Day-to-Day Operations.
Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.
Overview
24
24
years of professional experience
Work History
Director of NPO
SISU – Healthcare & Social Service Consulting Agency
2014.01 - Current
- Lead in directing, coordinating, and organizing all aspects of operational functions, processes, and staff of the agency while demonstrating the primary goal of providing consulting services that exceed expectations
- Spearhead training programs and seminars in the areas of leadership, productivity, interpersonal communication, and public speaking
- Evidence-based communication products to disseminate information via communication solutions that encourage participants to take evidence-informed action
- Proven ability in engendering internal/external stakeholders to be effective contributors by assessing organizational knowledge gaps and crafting tailored solutions – creating opportunities for people within and across sectors to communicate, learn, and collaborate in meetings, workshops, and seminars while connecting with experts, sharing information, interpretation of health and supplemental insurance, and building capacity and momentum for advocacy
- Document and Data Management
- Responsible for the design and presentation of training to transform evidence into actionable solutions – cultivating forward-thinking experts to come up with new ideas to solve age-old problems
- As a direct result, have helped partners to provide greater access to healthcare for their clients from 2014-2018
Practice Manager
Dr. D’s Smiles
2018.01 - 2019.01
- Managed day- to- day Operations, manage, plan and coordinated resources to meet operational needs
- Reduced outstanding accounts receivable (over 180 days) by 30%
- Implemented new phone and computer systems software, responded to patient questions, Physician and staff needs
- Recruited office staff to meet set goals – training and developing staff to meet performance standards
- Provided organizational leadership in spearheading process improvements and growth initiatives
- Utilized practice management reports to monitor profit and collections
- Balanced A/R and A/P
- Interpreted health, supplemental insurance, workman’s comp documents, along with building capacity and momentum for patient advocacy
- Document and Data Management, Paid invoices, processed payroll, produced P&L statements
Group Practice Administrator / Program Manager
MRC Behavioral Health
2013.01 - 2014.01
- Managed Day- to- Day operations
- Created Standard Operating Procedures (SOPs)
- Employee Evaluations
- Effectively reorganized the human resource department
- Interpreted of health, supplemental insurance, and workman’s comp document
- Implemented revenue cycle departmental controls, the State of Maryland Comar Regulations
- Document and Data Management
- Utilized expertise to remodel headquarters office suite to ensure increased productivity
- (Contract Position)
Clinical Practice Manager –Orthopaedic Surgery
Howard University – Faculty Practice Plan (FPP)
2011.01 - 2013.01
- Provided team leadership in merger of the Orthopaedic Surgery and the Rehabilitation departments
- Served as a Project Manager for the relocation of the Orthopaedic department to the main hospital
- Supervised the building of the new department’s clinical, office suite and waiting room
- Managed recognizing successful practice outcomes while being responsible for all IT systems, operations, financial, and administrative duties
- Interpretation of health, supplemental insurance, and workman’s comp document
- Document and Data Management
- Spearheaded expansion while doubling Physician staff
- Managed Day-to-Day operations
Admitting Manager
Adventist Healthcare – Washington Adventist Hospital
2007.01 - 2008.01
- Demonstrated ability in overseeing hospital admitting department and three hospital-based practices
- Successfully implemented SOP’s, resulting in accurate scheduling and registration
- Interpretation of health, supplemental insurance, and workman’s comp document
- Document and Data Management
- Increased upfront collections by 25%
- Implemented Emergency Room communication and feedback protocols for admin staff
- Managed Day-to-Day operations
Practice Administrator – Cardiology & Internal Medicine
Gawin L. Flynn, M.D., P. A.
2001.01 - 2007.01
- Managed day-to-day operations
- Successfully created and executed the strategic plan for the establishment of this start-up medical practice
- Selected and installed a new phone system, networked computer system, and practice management system
- Installed the Electronic Medical Record (EHR) software
- Created practice SOP’s and regulatory guidelines
- Interpretation of health, supplemental insurance, and workman’s comp document
- Document and Data Management
- Engaged in performance management activities of the staff including selection, coaching, cross training, and evaluation of performance
- Reviewed personnel records to ensure completeness, accuracy, and timeliness
- Established the HR Department
- Monitored workflow to maximize productivity, efficiency, and patient satisfaction
- Established work relationships and maintained positive communications with employees
Education
Master of Arts - Public Administration
Washington Adventist University
Takoma Park, MD2012-07
Bachelor of Science - Healthcare Administration
Columbia Union College
Takoma Park, MD2006-07
Skills
MS Office (Word, Excel, PowerPoint, Outlook)
EMR/EHR
IDX
Athena
Allscripts
Project management
Operations management
Team management
Decision-making
Team building
Team collaboration
Verbal and written communication
Staff development
Goal setting
Analytical thinking
Talent acquisition
Locations
- Takoma Park, Takoma Park, MD
- Manassas, Manassas, VA
- Washington, Washington, DC
Timeline
Practice Manager
Dr. D’s Smiles
2018.01 - 2019.01
Director of NPO
SISU – Healthcare & Social Service Consulting Agency
2014.01 - Current
Group Practice Administrator / Program Manager
MRC Behavioral Health
2013.01 - 2014.01
Clinical Practice Manager –Orthopaedic Surgery
Howard University – Faculty Practice Plan (FPP)
2011.01 - 2013.01
Admitting Manager
Adventist Healthcare – Washington Adventist Hospital
2007.01 - 2008.01
Practice Administrator – Cardiology & Internal Medicine
Gawin L. Flynn, M.D., P. A.
2001.01 - 2007.01
Master of Arts - Public Administration
Washington Adventist University
Bachelor of Science - Healthcare Administration
Columbia Union College