DINESH ARJUNE
CUSTOMER SERVICES REPRESENATATIVE
382 HERSTELLING E.B.D
Summary
Dedicated Customer Service Representative with a proven track record at GBTI for enhancing customer loyalty through empathetic complaint resolution and exceptional service. Expert in cash handling and active listening, I excel in high-pressure situations, consistently exceeding service goals. Skilled in collaboration and call management, I thrive in team environments, driving positive outcomes. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
GBTI
04.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed customer orders and accurately handled payment transactions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Met customer service goals and exceeded customer expectations.
Education
CSEC/CXC - BUSINESS
Central High School
Georgetown Guyana 05.2001 -
Skills
Customer Service
Active Listening
Product Knowledge
Call Management
Had a lot of customer interaction
Work well with cash handling
Competitive
Work well with others
Good communication, collaboration, clerical and analytical skill
Certification
CXC/CSEC
Timeline
Customer Service Representative
GBTI
04.2022 - Current
CSEC/CXC - BUSINESS
Central High School
05.2001 -
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