Diana Gomes
Customer Service Representative
Georgetown,Guyana
Summary
Dynamic professional with proven expertise in customer service and sales, notably at Roraima Airways Inc. Excelled in fast-paced environments, efficiently handling check-ins and crafting bespoke floral arrangements at Shantel's Exotic Creations. Demonstrates exceptional organizational skills and a calm demeanor under pressure, ensuring high customer satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Roraima Airways Inc.
R8 Eping Avenue Bel Air Georgetown
11.2018 - Current
- Check in agent for inter Caribbean at CJIA
- Gate agent for inter Caribbean
- Acting lead agent for inter Caribbean at CJIA
Cashier/Barista
Java Coffee Bar
80 Duncan Street Newtown Kitty
04.2018 - 11.2018
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Create coffee beverages and milk shakes as per order.
Sales Representative / Florist
Shantel's Exotic Creations
25 Second Street Georgetown
08.2017 - 03.2018
- Creating fresh and silk floral bouquets and corsages for all events.
- Take orders by telephone
- Complete orders for clients at expected time
- Provide satisfactory result for customers creation request
Education
Administration Principles And Practice - Administrative Assistance And Secretarial Science
Guyana Government Technical Institute
Woolford Avenue Non Pariel Park Georgetown 06.2014
Skills
Able to complete check in process under 2 minutes per passenger
Accomplishments
completed a course in project management level 1 at nations 2023
completed a course in customs clearance procedure at mr Osborne associates 2025
Timeline
Customer Service Representative
Roraima Airways Inc.
11.2018 - Current
Cashier/Barista
Java Coffee Bar
04.2018 - 11.2018
Sales Representative / Florist
Shantel's Exotic Creations
08.2017 - 03.2018
Administration Principles And Practice - Administrative Assistance And Secretarial Science
Guyana Government Technical Institute
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