Diana Gomes
Customer Service Representative
Georgetown,Guyana
Summary
Dynamic professional with proven expertise in customer service and sales, notably at Roraima Airways Inc. Excelled in fast-paced environments, efficiently handling check-ins and crafting bespoke floral arrangements at Shantel's Exotic Creations. Demonstrates exceptional organizational skills and a calm demeanor under pressure, ensuring high customer satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Roraima Airways Inc.
R8 Eping Avenue Bel Air Georgetown
11.2018 - Current
- Check in agent for inter Caribbean at CJIA
- Gate agent for inter Caribbean
- Acting lead agent for inter Caribbean at CJIA
Cashier/Barista
Java Coffee Bar
80 Duncan Street Newtown Kitty
04.2018 - 11.2018
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Create coffee beverages and milk shakes as per order.
Sales Representative / Florist
Shantel's Exotic Creations
25 Second Street Georgetown
08.2017 - 03.2018
- Creating fresh and silk floral bouquets and corsages for all events.
- Take orders by telephone
- Complete orders for clients at expected time
- Provide satisfactory result for customers creation request
Education
Administration Principles And Practice - Administrative Assistance And Secretarial Science
Guyana Government Technical Institute
Woolford Avenue Non Pariel Park Georgetown 06.2014
Skills
Able to complete check in process under 2 minutes per passenger
Maintain a calm and professional manner while working under pressure
Complete duties and follow true on assign task in a timely manner
Able to communicate well with customers will maintaining professionalism
Able to assist passengers with alternative options when flights are delayed or with passengers miss connections
Have well developed interpersonal skills
Accomplishments
completed a course in project management level 1 at nations 2023
completed a course in customs clearance procedure at mr Osborne associates 2025
Timeline
Customer Service Representative
Roraima Airways Inc.
11.2018 - Current
Cashier/Barista
Java Coffee Bar
04.2018 - 11.2018
Sales Representative / Florist
Shantel's Exotic Creations
08.2017 - 03.2018
Administration Principles And Practice - Administrative Assistance And Secretarial Science
Guyana Government Technical Institute