Destiny Woodman
Georgetown
Summary
As a legal clerk, I have gained extensive experience in the judicial system. This role has honed my attention to detail and my ability to work under pressure while maintaining confidentiality and professionalism. My responsibilities provided me with a deep understanding of legal procedures and courtroom dynamics. In addition to my legal background. I have also worked as a customer service representative and in this capacity, it has enhanced my interpersonal skills and taught me the importance of empathy in service delivery.
Ultimately, I aspire to further develop my expertise within the legal field while leveraging my customer service experience to enhance client interactions and contribute positively to the legal profession by ensuring access to justice for all individuals.
Overview
5
5
years of professional experience
Work History
Legal Clerk II
Supreme Court Of Judicature
01.2020 - Current
- Provided excellent customer service to clients by promptly addressing inquiries and maintaining a friendly demeanor.
- Maximized office efficiency through proficient use of Microsoft Office Suite tools such as Word, Excel and Outlook.
- Adhered to strict ethical guidelines while performing legal clerk duties, demonstrating integrity and commitment to the profession.
- Enhanced communication between legal team members by establishing a centralized email distribution list for case updates.
- Supported attorneys during trial by organizing exhibits, taking notes on witness testimony, and tracking juror reactions.
- Reduced costs associated with copying expenses by digitizing records whenever possible, implementing a more efficient document storage system.
- Maintained strict confidentiality while handling sensitive client information, fostering trust among colleagues and clients.
- Contributed to a positive work environment through effective collaboration with coworkers and displaying professionalism at all times.
- Assisted in training new legal clerks on office procedures, policies, and software systems utilized within the firm.
- Assisted in the preparation of trial exhibits, ensuring accurate and organized presentation of evidence.
- Streamlined legal document filing system, reducing retrieval time for attorneys and paralegals.
- Coordinated with clients, opposing counsel, and court personnel to schedule appointments and hearings efficiently.
- Improved case management efficiency by maintaining an up-to-date database of client information.
Customer Service Representative
Teleperformance
01.2024 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Diploma - Forensic Anthropology
Sherlock Institute of Forensic Science
Dehli, India05.2024
High School Diploma -
The Bishops' High School
Georgetown, Guyana05.2019
Skills
- Administrative Support
- Attention to Detail
- Organizational Skills
- Adaptability and Flexibility
- Proficient in MS Office
- Fast Learner
Timeline
Customer Service Representative
Teleperformance
01.2024 - Current
Legal Clerk II
Supreme Court Of Judicature
01.2020 - Current
Diploma - Forensic Anthropology
Sherlock Institute of Forensic Science
High School Diploma -
The Bishops' High School
Similar Profiles
Destiny WoodmanDestiny Woodman
Legal Clerk at Supreme Court Of JudicatureLegal Clerk at Supreme Court Of Judicature
Radha Shania ReddiRadha Shania Reddi
Accounts Clerk at Supreme Court Of JudicatureAccounts Clerk at Supreme Court Of Judicature
Tamil Selvan GangadharanTamil Selvan Gangadharan
Legal assistant at High Court of Judicature at MadrasLegal assistant at High Court of Judicature at Madras