Destiny Woodman
Summary
Proven track record of enhancing case management efficiency at the Supreme Court Of Judicature through expert organization. Excelled in customer service at Teleperformance by resolving complaints with empathy, boosting client loyalty. Skilled in problem-solving and active listening, adept at prioritizing tasks to exceed deadlines. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Legal Clerk
Supreme Court Of Judicature
01.2020 - Current
- Improved case management efficiency by organizing and maintaining legal documents in a comprehensive filing system.
- Managed multiple cases simultaneously while prioritizing tasks to meet strict deadlines effectively.
- Assisted in drafting correspondence including letters, emails, memos, pleadings, motions, contracts which streamlined communication efforts.
- Maximized office efficiency through proficient use of Microsoft Office Suite tools such as Word, Excel and Outlook.
- Provided excellent customer service to clients by promptly addressing inquiries and maintaining a friendly demeanor.
Customer Service Representative
Teleperformance
01.2024 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Diploma - Forensic Anthropology
Sherlock Institute of Forensic Science
Dehli, India08.2024
High School Diploma -
The Bishops' High School
Georgeown,, Guyana05.2019
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Administrative Support
- Fast Learner
- Meeting Scheduling
- Calendar Management
Timeline
Customer Service Representative
Teleperformance
01.2024 - Current
Legal Clerk
Supreme Court Of Judicature
01.2020 - Current
Diploma - Forensic Anthropology
Sherlock Institute of Forensic Science
High School Diploma -
The Bishops' High School
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