David Andrew Bryan
Georgetown,GUY
Summary
Dynamic IT leader with a proven track record at Qualfon, adept in strategic IT leadership and stakeholder engagement. Excelled in network administration, significantly enhancing operational excellence and cybersecurity measures. Skilled in driving project success and fostering robust tech environments, I bring a blend of technical prowess and collaborative spirit to achieve business growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
IT Network and Systems Manager
Total-Base Services Guyana
Georgetown
01.2025 - Current
- Performed regular maintenance on servers and other computer equipment.
- Conducted training sessions for end users on how to use certain software programs effectively.
- Developed and maintained systems architecture, hardware, software and networks to ensure optimal performance.
- Provided technical support for internal staff with network issues or questions.
- Troubleshot hardware and software issues in a timely manner to prevent disruption of service.
- Met with users, vendors and technicians to determine computing requirements.
- Resolved server connectivity problems with local area networks and wide area networks.
- Provided quick emergency response, troubleshooting and problem resolution.
- Evaluated organization's technology to recommend upgrades for hardware and software.
- Ensured all systems were compliant with corporate policies regarding usage of company resources.
- Authored and maintained system technical documentation.
Consultant
03.2024 - Current
- Provided consultation and IT services for companies such as the Guyana Public Service Co-operative Credit Union for their SGM elections.
- Innovative engineering, maintaining, and enhancing small office network infrastructure.
- Build IT roadmap for Total-Base Services Guyana
Special Projects
Qualfon
01.2017 - Current
- In 2017, I traveled to the Philippines to help launch the new line of business for Qualfon Duma and ensure that networking, systems, and applications were deployed for training and production based on client requirements.
- Assisted with the implementation and launch of several projects over my 15-year tenure for Qualfon Guyana and other sites by collaborating with IT on the client side to drive business growth.
IT Manager Guyana Campus
Qualfon
11.2016 - 01.2025
- Managing IT operations for the Guyana campus.
- Ensure that all incidents and service requests are handled by the IT department in a timely and effective manner.
- Manage and train the IT department, and ensure that CSAT scores are met.
- Ensure that the site complies with PCI, SOC, and infosec requirements.
- Ensure that all IT equipment and inventory are functional, available, and up to date.
- Launching new programs while ensuring that client requirements are met.
- Communicate with leadership on IT needs, developments, and future goals.
- Oversee approved maintenance to verify that they adhere to the established change management process.
- Support departments and programs whenever there is an outage.
Network Administrator/ IT POC Guyana Campus
Qualfon
03.2014 - 11.2016
- Managing local IT techs while reporting to the IT manager.
- Configuring, deploying, and maintaining physical servers.
- Deploying and maintaining local network devices.
- Assisted with project deployments, new LOBs, and the deployment of the Tracfone program between sites.
- Active Directory configuration and maintenance.
- Ensuring the campus was PCI compliant in all areas.
- Monthly wireless scans for audits.
- Weekly PCI Reports.
- Weekly onsite and offsite backup.
- Manage Anti-Virus Server.
- Managing the WSUS server and updates.
- Upgrade software to increase performance, fix bugs, and address security holes.
IT Technician
Qualfon
10.2012 - 05.2014
- Monitor systems to ensure computer systems are operational for staff during work hours.
- Report system problems, issues, or solutions to the IT manager as required.
- Hardware and Software Troubleshooting.
- General user assistance/helpdesk: responsible for answering, logging, and responding to agents' problems.
- Provide first-level help desk and troubleshooting support.
- Structured cabling installation and maintenance.
- Conduct an IT asset inventory.
- Printer Installation and Configuration.
- Wireless AP Installation and Configuration.
Workforce Analyst
Qualfon
10.2011 - 09.2012
- Provide solutions to real-time issues encountered on the operations floor.
- Ensure a smooth flow for the entire operations, that all correct procedures are being observed, and minimize escalations from the client.
- Review and conduct an analysis of the staffing aspect during the operations.
CSR
Qualfon
08.2009 - 09.2011
- Tier One Activation and Billing.
- Tier Two Troubleshooting: Unable/Unable Issues.
- Tier 3 Number Portability and Advance Billing.
Education
Bachelor of Science - Information Systems
University of Guyana
Guyana11-2023
Skills
- Strategic IT Leadership
- Network Administration
- Project Management
- Cloud Solutions Architecture
- Cybersecurity
- Information security policies
- Systems analysis
- Technology procurement and vendor management
- Data center operations
- Incident management
- Remote support
- Operational Excellence
- Stakeholder Engagement
Certification
- Microsoft Azure Fundamentals AZ-900 Exam Prep Specialization, Microsoft, 01/01/24
- Microsoft Azure Services and Lifecycles, Microsoft, 01/01/24
- Microsoft Azure Management Tools and Security Solutions, Microsoft, 11/01/23
- Introduction to Microsoft Azure Cloud Services, Microsoft, 09/01/23
- IT Project Management, Indian School of Business, 09/01/19
- Usable Security, University of Maryland, College Park, 06/01/19
- Introduction to Project Management Principles and Practices Specialization, University of California, Irvine, 03/01/19
- Project Management Project, University of California, Irvine, 03/01/19
- Managing Projects Risks and Changes, University of California, Irvine, 01/01/18
- Budgeting and Scheduling Projects, University of California, Irvine, 06/01/18
- Initiating and Planning Projects, University of California, Irvine, 05/01/18
- Cisco Certified Network Associate (CCNA), Cisco, 01/01/15
- Cisco Certified Entry Networking Technician (CCENT), Cisco, 01/01/13
- CompTIA Network Plus, CompTIA, 01/01/12
- Six Sigma Green Belt, Keisen Center International, 01/01/16
Projects
Amazon Program, In 2017, I traveled to the Philippines to help launch the Amazon program for Qualfon Duma and ensure that networking, systems, and applications were installed for training and production based on client requirements. Launched projects for Qualfon Guyana, Launched projects such as Amazon, Neiman Marcus, Sirius XM among others by collaborating with IT on the client side to drive business growth. Consultation and IT services, Provided consultation and IT services for companies such as Guyana public service co-operative credit union for their SGM elections., 03/01/24 Innovative engineering, Maintaining and enhancing small office network infrastructure., 01/01/24 - Current
Hobbies and Interests
- Travelling
- Swimming
References
References are available on request.
Timeline
IT Network and Systems Manager
Total-Base Services Guyana
01.2025 - Current
Consultant
03.2024 - Current
Special Projects
Qualfon
01.2017 - Current
IT Manager Guyana Campus
Qualfon
11.2016 - 01.2025
Network Administrator/ IT POC Guyana Campus
Qualfon
03.2014 - 11.2016
IT Technician
Qualfon
10.2012 - 05.2014
Workforce Analyst
Qualfon
10.2011 - 09.2012
CSR
Qualfon
08.2009 - 09.2011
Bachelor of Science - Information Systems
University of Guyana
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