Denicia Farley
Sales Clerk
Georgetown
Summary
Proven to enhance customer satisfaction and loyalty at Cacique Mini Mart, adept in POS system operation and cash drawer management. Excelled in resolving complaints and mentoring new staff, contributing to a seamless retail environment. Demonstrates strong mathematical acuity and exceptional interpersonal skills, ensuring accurate transactions and repeat business.
Overview
2
2
years of professional experience
Work History
Cashier
Cacique Mini Mart
Guyana, Georgetown
11.2022 - Current
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Restocked and organized merchandise in front lanes.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Stocked, tagged and displayed merchandise as required.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
Business Administration
East Ruimveldt Secondary
QVQ3+MG8, Avacado Pl, Georgetown09.2019
Skills
Point-of-sale system operation
Cash register operation
Point of sale operation
Product restocking
Refund handling
Receipt and refund issuance
Reports and documents
Money handling
Basic math skills
Refunds and exchanges
Cash drawer management
Timeline
Cashier
Cacique Mini Mart
11.2022 - Current
Business Administration
East Ruimveldt Secondary