DACOSTA ABOAGYE
CUSTOMER SERVICE REPRESENTATIVE
GEORGETOWN
Summary
CUSTOMER SERVICE REPRESENTATIVE : Profile I am highly adaptable to any work situation and because of my resilient nature, I strive well under pressure. I am a perfectionist and willing to dedicate my energies toward achieving overall corporate goals. Though I am a professional footballer by trade, this characteristic has enabled me to perfect my interpersonal skills having been a part of football teams which spanned multiple countries, transcending age, culture, race, and language barriers. This unique trait has led me to hone my versatility in whatever field of work I find myself.
Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Tele Sales Representative
Midas BPO
Georgetown
04.2021 - 12.2022
- Sales agent for the following campaigns;
- Final Expense life insurance
- Debt DMS
- Medicare DMS
- Final Expense(life insurance)
- Often task to review and test new script and make recommendations to enable excellent delivery.
- The final line of person to coach new agents before they enter the operations floor to start work
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Overcame objections using friendly, persuasive strategies.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
Appointment Setter/QA Manager
Towerware Inc
Delaware
12.2022 - 03.2023
- I schedule appointment for businesses that are franchising, my job is to call, explain what is the franchise, what services they offer and when customer agree, set an appointment for the franchise developers to close deals.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Scheduled and confirmed appointments and meetings for senior management team.
- Handled complaints and questions, and re-directed calls to other team members.
- Addressed client inquiries and updated database information.
- Acted as first point of contact and set appointments for prospective clients.
Lead Generation Specialist
Rye Olson
Florida
04.2023 - Current
- Cold called perspective customers to determine product or service needs, ascertain timelines and identify decision-makers.
- Initiated contact with prospects and conducted follow-up calls to garner information and qualify leads.
- Entered data into [Software], ensuring accuracy and uniformity.
- Built prospect lists of potential new customers through research and identification of business opportunities.
- Served as key team member in development of new client pipeline, resulting in 30-40% sales profit increase.
Education
High School Diploma -
Effisco
Ghana 09.2011 - 06.2014
Courses Digital Media and Marketing Principles - Marketing
University of Illinois
Online 08.2020 - 10.2020
International Entertainment And Sports Marketing - Sports Marketing
Yonsei University, Northwestern University
USA 07.2020 - 10.2020
Sports Studies
Case Western Reserve University
USA 09.2020 - 11.2020
Marketing
Northwestern University
USA 09.2020 - 11.2020
Skills
Sales Representative of the Month Award
undefinedTimeline
Lead Generation Specialist
Rye Olson
04.2023 - Current
Appointment Setter/QA Manager
Towerware Inc
12.2022 - 03.2023
Tele Sales Representative
Midas BPO
04.2021 - 12.2022
Sports Studies
Case Western Reserve University
09.2020 - 11.2020
Marketing
Northwestern University
09.2020 - 11.2020
Courses Digital Media and Marketing Principles - Marketing
University of Illinois
08.2020 - 10.2020
International Entertainment And Sports Marketing - Sports Marketing
Yonsei University, Northwestern University
07.2020 - 10.2020
High School Diploma -
Effisco
09.2011 - 06.2014
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