Christopher Samaroo
INFORMATION & COMMUNICATIONS PROFESSIONAL
Georgetown
Summary
Experienced IT professional with 7 years of expertise in Systems, Networking and team management. Proficient in Cisco IOS, Fortinet, Ubiquiti, Palo Alto, VMWare, and HP. Skilled in managing and constructing stable networks to ensure consistent optimal uptime while ensure a strong tram-coordinated workflow.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Network Operations Center Engineer
Deluxe Brand - Computer Resources of America
Georgetown
10.2023 - Current
- Overseeing network performance and capacity
- Identifying potential network problems and alerting the correct personnel
- Diagnosing network errors
- Troubleshooting network issues
- Tracking and documenting network errors
- Creating incident reports
- Work with vendor support contacts to resolve technical problems
- Working closely with other departments/organizations and collaborating with other IT staff
- Analyzing and resolving faults, ranging from major system crashes to simple system patches and optimization activities
- Overseeing the installation of network hardware and cabling
Manager & Engineer - Network Infrastructure
Itel International
Georgetown
09.2021 - 10.2023
- Installing, supporting, and maintaining new network hardware and software infrastructure
- Monitoring network and internet usage throughout the enterprise
- Ensuring the most cost-effective and efficient use of network devices for communication
- Creating IT solutions to resolve business and management problems
- Analyzing and resolving faults, ranging from major system crashes to simple system patches and optimization activities
- Working closely with other departments/organizations and collaborating with other IT staff
- Planning and implementing future IT developments and undertaking projects as needed
- Work with vendor support contacts to resolve technical problems
- Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, email servers, application servers, and administrative systems/equipment
- Work with the procurement team to purchase hardware and software
- Responsible for team productivity, project management & assignments
- Implementing new network policies including Cloud Security and content filtering to ensure maximum time spent on productive tasks and the integrity of the network is not compromised
- Performs related work: the duties listed above are intended only as illustrations of the various types of work that may be performed
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
ICT Administrator
Troy Resources Inc.
03.2020 - 09.2021
- Analyze network data to determine network usage, disk space availability, or server function
- Configure security settings or access permissions for groups or individuals
- Configure wide area network (WAN) or local area network (LAN) routers or related equipment
- Document network support activities
- Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment
- Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes
- Identify the causes of networking problems, using diagnostic testing software and equipment
- Install and configure wireless networking equipment
- Install network software, including security or firewall software
- Train users to work with new computer hardware or software, such as printers, word processing software, and email
- Assist users in installing software
Technical Analyst
Emerge BPO
09.2017 - 03.2020
- Setting up workstations with computers and necessary peripheral devices
- Installing and configuring appropriate software and functions according to specifications
- Checking computer hardware (HDD, mouse, keyboards, etc.) to ensure functionality
- Assisting personnel with installation, configuration, and ongoing usability of system hardware and software
- Troubleshoot hardware and software issues in person, remotely, and via phone
- Assisting employees with computer problems and answering their questions
- Accurately recording, updating, and documenting technical issues and requests using the IT Tracker
- Downtime reporting Tracking incidents reported through the ticket system
- Analyze network data to determine network usage, disk space availability, or server function
- Configure security settings or access permissions for groups or individuals
Education
CSEC - Information Technology, Mathematics, English A, English B, Social Studies, Human & Social Biology, History
Brickdam Secondary
09.2012 - 07.2017
NSE1 - undefined
Fortinet Training Center
NSE2 - undefined
Fortinet Training Center
Skills
LAN and WAN management
Network troubleshooting
Wireless networking
Problem resolution
Training and mentoring
Network configuration
Hardware installation
Firewall management
Incident management
IP networking
Software updates
Server maintenance
Security protocols
Performance analysis
Capacity planning
System administration
Familiar Technologies
Cisco ASR & ISR Routers
Cisco Switches (Core, Distribution & Access)
Ubiquiti Gateways, Access Switches, Access Points & Radio
Palo Alto Firewallls
Cisco SD-WAN (Meraki)
Fortinet Firewalls & Access Points
Darktrace Cybersecurity Systems
VMWare
Microsoft Active Directory
AWS
Microsoft Azure
PFSense
Service/Help Desk Ticketing Systems
Dell & HP Hypervisors
Wide Area Networks
Timeline
Network Operations Center Engineer
Deluxe Brand - Computer Resources of America
10.2023 - Current
Manager & Engineer - Network Infrastructure
Itel International
09.2021 - 10.2023
ICT Administrator
Troy Resources Inc.
03.2020 - 09.2021
Technical Analyst
Emerge BPO
09.2017 - 03.2020
CSEC - Information Technology, Mathematics, English A, English B, Social Studies, Human & Social Biology, History
Brickdam Secondary
09.2012 - 07.2017
NSE1 - undefined
Fortinet Training Center
NSE2 - undefined
Fortinet Training Center