CASSIEANNA RAMLAKHAN
Georgetown
Summary
Highly motivated individual with a strong desire to embrace new challenges. Possessing a solid work ethic, adaptability, and exceptional interpersonal skills, excels at working effectively in diverse environments. Attention to detail and ability to quickly grasp new concepts make a valuable asset to any team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Program Manager
Canadian Institute of Plumbing and Heating
01.2024 - 07.2024
- Oversaw staff schedules and assignments to handle programming demands.
- Developed and recommended policies and procedures for evaluating programs.
Administrative Coordinator
Canadian Institute of Plumbing and Heating
05.2022 - 01.2024
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
E-Commerce Operations Department Manager
Walmart (Canada)
10.2021 - 06.2022
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Customer Service Manager
Walmart (Canada)
07.2020 - 10.2021
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
Business Administration Management (Distinction) -
Seneca Polytechnic (Canada)
08.2019
Marketing (Distinction) -
University of Guyana
08.2016
Skills
- Event Coordination
- Budget Management
- Reporting and Analysis
- Customer Service Excellence
- Team Supervision
- Administrative Support
- E-Commerce Operations
- Communication Skills
- Project Management
- Strategic Planning
- Budget Development
- Customer Service Relations
- Microsoft Office
- Customer Relationship Management (CRM)
Certification
CPR/AED
Timeline
Assistant Program Manager
Canadian Institute of Plumbing and Heating
01.2024 - 07.2024
Administrative Coordinator
Canadian Institute of Plumbing and Heating
05.2022 - 01.2024
E-Commerce Operations Department Manager
Walmart (Canada)
10.2021 - 06.2022
Customer Service Manager
Walmart (Canada)
07.2020 - 10.2021
CPR/AED
Business Administration Management (Distinction) -
Seneca Polytechnic (Canada)
Marketing (Distinction) -
University of Guyana
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