Carol Lovell
Assistant Project Officer
Georgetown
Summary
Results-oriented professional with extensive experience in project coordination, administration, customer service, and supervision, seeking a challenging role in logistics and supply chain management. Dedicated to driving operational efficiency, optimizing processes, and delivering exceptional service to clients and stakeholders,.
Overview
9
9
years of professional experience
11
11
years of post-secondary education
Work History
Assistant Project Officer
National Data Management Authority
01.2023 - Current
- Led cross-functional project teams in designing, implementing, and evaluating projects to meet stakeholder requirements
- Conducted comprehensive research and analysis to inform project development and process improvement initiatives
- Prepared detailed project proposals and maintained thorough documentation throughout project lifecycle
- Monitored project financial performance and operational metrics, ensuring projects stayed within budget and timelines
- Coordinated project tasks and work orders, facilitating seamless execution and delivery
- Provided administrative and logistical support to project teams, ensuring smooth project operations
- Fostered effective communication with contractors, suppliers, engineers, technicians, and stakeholders
- Assisted in identifying potential issues and implementing risk mitigation strategies to ensure project success.
Professional Assistant 1
National Data Management Authority
01.2019 - 01.2023
- Managed administrative duties, including record-keeping, filing, report generation, and presentations
- Coordinated meetings and events, ensuring smooth logistics and operations
- Monitored and replenished supplies, optimizing inventory management processes
- Provided logistic and operations support, managing team time, scheduling appointments, and making travel arrangements
- Conducted research and drafted company policies to enhance operational efficiency
- Procured goods and services, negotiating favorable terms, and ensuring timely delivery.
Customer Experience Associate & Supervisor (Senior Personnel)
01.2017 - 01.2018
- Ensured efficient fulfillment of customer requests and resolved service-related issues promptly
- Supervised, trained, and mentored junior staff, fostering a culture of excellence and teamwork
- Set and achieved sales goals, driving revenue growth and exceeding targets
- Generated and processed sales based on individual sales targets, preparing comprehensive sales reports
- Liaised with management and field teams to provide feedback on inventory, sales trends, and transfers
- Maintained accurate records of deliveries for proper inventory tracking and management.
Customer Service Representative & Supervisor (Junior Personnel)
01.2015 - 01.2016
- Addressed and resolved customer queries, complaints, and service-related issues, ensuring high levels of satisfaction
- Prepared weekly and monthly sales reports, analyzing performance metrics to drive improvements
- Oversaw inventory control processes, implementing procedures for accurate delivery and stock management
- Supervised junior staff, providing guidance and support to optimize team performance.
Education
Master of Business Administration in Logistics and Supply Chain Management -
Jain (Deemed-to-be University)
01.2021 - 05.2023
Bachelor's degree in Management - undefined
University of Guyana
01.2017 - 05.2019
Diploma in Marketing - undefined
University of Guyana
01.2015 - 05.2017
Diploma in Commerce - undefined
Government Technical Institute
01.2012 - 05.2014
QuickBooks Accounting - undefined
Computer World Advanced QuickBooks
01.2010 - 05.2011
Skills
Leadership and team managementCritical thinking and problem-solvingProject ManagementLogistics and Supply Chain ManagementAdministration and Office ManagementCustomer Service and Relationship ManagementTeam Leadership and SupervisionCommunication and Interpersonal SkillsResearch and AnalysisProcurement and Inventory Management
Awards And Memberships
- Leo Club of Georgetown Stabroek, 2014, 2016, Member
- Leo Club of Georgetown Stabroek, 2016, 2017, 2nd Director
- Leo Club of Georgetown Stabroek, 2017, 2018, 1st Director
- Leo Club of Georgetown Stabroek, 2017, 2018, Disciplinary Officer
- The Caribbean Voice, 2015, 2018, Assistant Youth Coordinator
- The Lion Club of Georgetown Durban Park, 2020, 2021, Fundraising Committee, Youth and Education Committee
- The Lion Club of Georgetown Durban Park, 2021, 2023, Publication and Services for Children Committee
- The Lion Club of Georgetown Durban Park, 2022, 2023, Chairperson of Sight Conservation and work with the Blind
- The Lion Club of Georgetown Durban Park, 2022, 2023, 2nd Years Director
- The Lion Club of Georgetown Durban Park, 2023, 2024, 1st Years Director
References
- Gillian Pollard, Deputy General Manager- Admin, National Data Management Authority, 267 Forshaw Street, Queenstown, 592-231-8927 Ext 57811
- Bibi S Ahamad, Corporate Secretary/National Coordinator, The Caribbean Voice, bahamad.ba@gmail.com, (592) 621 6111
Timeline
Assistant Project Officer
National Data Management Authority
01.2023 - Current
Master of Business Administration in Logistics and Supply Chain Management -
Jain (Deemed-to-be University)
01.2021 - 05.2023
Professional Assistant 1
National Data Management Authority
01.2019 - 01.2023
Customer Experience Associate & Supervisor (Senior Personnel)
01.2017 - 01.2018
Bachelor's degree in Management - undefined
University of Guyana
01.2017 - 05.2019
Customer Service Representative & Supervisor (Junior Personnel)
01.2015 - 01.2016
Diploma in Marketing - undefined
University of Guyana
01.2015 - 05.2017
Diploma in Commerce - undefined
Government Technical Institute
01.2012 - 05.2014
QuickBooks Accounting - undefined
Computer World Advanced QuickBooks
01.2010 - 05.2011