Summary
Overview
Work History
Education
Skills
Timeline
Generic

CARLTON CUMBERMACK

Davenport

Summary

Affable Solutions Consultant with 7 years of experience helping companies connect customers with ideal solutions. Dedicated to taking ownership of full customer lifecycle, from pre-sale education to post-sale support. Consistently evangelizes for high-quality products and exceptional services. Keen to form strong, lasting business relationships between clients and providers.

Overview

13
13
years of professional experience

Work History

Integrated Solutions Consultant

AT&T Corporate
02.2019 - 04.2024
  • Leverage sales expertise to promote products and capitalize on upsell opportunities.
  • Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.
  • Exceeded established sales goals and increased client retention.
  • Researched potential clients and markets to prepare for appointments.
  • Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.

Military Police Officer Team Leader

US Army National Guard
06.2016 - 04.2019
  • Provided emergency response security, eliminating hazards, and potential dangers.
  • Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
  • Maintained security of local areas and performed route clearance for visiting high-ranking officials.
  • Performed search and rescue to find distressed, lost, sick or injured people and coordinated with local emergency response authorities.

Lead Customer Service Representative

First1Bank
08.2017 - 12.2018
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
  • Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
  • Addressed customer inquiries, requests and complaints with courtesy and professionalism.

Zone Manager

Paradise Lagardere
10.2016 - 08.2017
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Infantry Squad Leader

US Army
02.2011 - 06.2016
  • Trusted to Lead a small team to several countries to represent the U.S. Army in joint training exercises with foreign militaries.
  • Maintained current in-depth knowledge of team member strengths and weaknesses to most effectively plan battle strategy.
  • Coached and Developed 40+ individuals into independent leaders
  • Maintained 100% accountability of assigned equipment worth Millions.

Education

Bachelor of Science - Cyber Security

Devry University
Orlando, FL
12-2025

Skills

  • Marketing and Advertising
  • Time Management
  • Lead Prospecting
  • Sales Negotiation
  • Inventory Control
  • Conflict Resolution
  • Schedule Management
  • Employee Development

Timeline

Integrated Solutions Consultant

AT&T Corporate
02.2019 - 04.2024

Lead Customer Service Representative

First1Bank
08.2017 - 12.2018

Zone Manager

Paradise Lagardere
10.2016 - 08.2017

Military Police Officer Team Leader

US Army National Guard
06.2016 - 04.2019

Infantry Squad Leader

US Army
02.2011 - 06.2016

Bachelor of Science - Cyber Security

Devry University

Similar Profiles

CREATE PROFILE
CARLTON CUMBERMACK