Candace Clarke
Georgetown
Summary
Corporate Travel Consultant with laser-like focus on marketing and providing customer satisfaction. Exceptional scheduler with expertise in time management. Career success in travel and hospitality for private, global and corporate customers. Offering more than 10 years of industry experience. Terrific communicator with base of wealthy, loyal clientele. Consistently delivers best client experiences resulting in repeat business and market expansion.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Independent Travel Consultant
Universal Travel And Tour
12.2021 - 12.2023
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Travel Consultant
Muneshwers Travel Service
06.2011 - 01.2020
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Handled sensitive information with professionalism and discretion.
- Organized trips for individual, family and business travelers.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Collected, handled and documented payments for travel services and associated feels.
- Completed accurate reservations for business travelers at point of sale.
- Trained new staff and administrative support on customer service, recordkeeping and travel planning procedures.
- Maintained and updated corporate traveler profiles with current information.
Depot Manager
Telecom Solutions Inc
02.2007 - 10.2010
- Coached, developed and trained current team members to reach business metrics.
- Tracked and reported both individual and department productivity, quality and staffing levels and reported progress and concerns.
- Made sound financial decisions in regards to waste, exceptions and junk outs related to local profit and loss.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Job Supervisor
Farfan And Mendes
09.2001 - 02.2007
- Inspected completed work to verify quality standards and compliance with criteria.
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
- Checked equipment to determine if maintenance was required.
- Tagged and prepared new merchandise for retail sales.
Education
Associate of Arts - Communication Studies
University of Guyana
10.2012
Skills
- Documentation Preparation
- Travel Arrangements
- Special Needs Travelers
- Travel Research
Certification
- Customer Service Certificate
- Caribbean Examinations Council
- Caribbean Advanced Proficiency
- University of Guyana
- Diploma in Microsoft Office A+
- Advanced Microsoft Excel A+
Timeline
Independent Travel Consultant
Universal Travel And Tour
12.2021 - 12.2023
Travel Consultant
Muneshwers Travel Service
06.2011 - 01.2020
Depot Manager
Telecom Solutions Inc
02.2007 - 10.2010
Job Supervisor
Farfan And Mendes
09.2001 - 02.2007
Associate of Arts - Communication Studies
University of Guyana
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