I like to think about the things people don't like thinking about Understanding the mindset of different people is important to me It allows me to be a lot less bias and often opens the door to conversations with reasoning for each topic As such a healthy conversation can ensue resulting in open mindedness and a new perspective on various topics
Brian King
Georgetown Guyana
Summary
Professional with proven track record in fostering strong client relationships and delivering exceptional service. Known for ability to drive client satisfaction and loyalty through attentive communication and customized solutions. Highly collaborative and results-focused, with reputation for adaptability and reliability. Skilled in conflict resolution and strategic planning to meet evolving client needs.
Overview
10
10
years of professional experience
Work History
General Manager
01.2012 - 08.2016
- Clear voice internet cafe
- Managing VOIP Clients
- Creating user accounts with VOIP services for new Clients
- Managing inventory and restocking when necessary
- Training and developing new reps
- Balancing off cash flows daily
customer service representative
01.2016 - 08.2017
- Teleperformance
- Answer inbound calls to resolve customers issues
- Aid with monitoring new agents when necessary
- Troubleshooting technical issues on DVRs, Internet Speed, and phone service
- Reviewing order details and de-escalating customer complaints while providing a suitable solution
- Issuing refunds, replacements, or gift cards to amend for inconveniences.
operations supervisor
qualfon inc
04.2017 - 01.2019
- Engaging with Clients daily
- Planning and executing Performance rewards
- Completing team payrolls for hourly rate and including bonus where applicable
- Monitoring team performance
- Coaching on opportunities found
- Weekly team meetings reflecting on past weeks performance and opportunities and creating action plan for the new week.
Security officer
Georgetown International academy
06.2019 - 04.2021
- Monitoring security cameras surrounding the compound
- Coordinating with parents/guardians to ensure the safe passage for their Children
- Cross reference authorized personnel picking up kids not belonging to them with the authorized list provided by parents.
Senior Operations supervisor
Midas BPO
09.2020 - 02.2022
- Managed a team of over 120 agents
- Managed over 6 Supervisors
- Monitor team performance
- Creating action plans and preventative measures to boost team and center performance
- Organize reward systems
- Build an interactive payroll system linking team performance and hours generated to end salary
- Managing multiple high-level campaigns
- Maintaining Client engagement and strengthening relationships through daily and weekly interaction
- Build scripts with our clients to ensure compliance and significant sales results
- Setting up dialer and CRM systems for agent and admin use.
Business Development Manager
Express International Inc
02.2022 - 09.2024
- Foster team performance by guiding and leading outreach to diverse business decision-makers
- Conduct daily meetings to identify and address team challenges, collaboratively creating action plans
- Deliver Weekly & Monthly progress reports on outreach initiatives and outcomes
- Review and negotiate contracts before client signing
- Oversee Social Media Marketing efforts and provide updates
- Collaborate with Marketing team on social media content and website development
- Ensure regular communication with clients through monthly check-ins
- Training and developing new reps to fill the role of BDR.
Client relationship Manager
Promotech Inc
01.2024 - Current
- As a leading ICT and Security technology solutions provider in the Caribbean, my role at Promotech includes:
- Offering tailored technology solutions to Commercial & residential customers
- Setting up meetings in person and virtually presenting a list of solutions relevant to their industry needs
- Negotiating costs associated with purchases for items or any requested service solution
- Attend and represent Promotech at business conferences and biddings
- Aid with marketing efforts to ensure reach to local audience and increase online popularity
- Staying up to date through various channels on changes in the various industries and companies to ensure a tailored approach to each potential client.
Education
High School Diploma -
Covent Garden Secondary
East Bank Demerara, Guyana 09.2008 - 06.2013
No Degree - Certificate in Executive Business Management
Jain Deemed To Be University
Guyana 10.2024 - 03.2025
Skills
- October 2016
- Certified six sigma (Green Belt), qualfon university
- Completed the six-sigma program which involved analytical thinking and call center overview
- December 2021
- Certified Engage and Grow (red belt), Midas Bpo
- Feb - Jun 2021
- Customer Service – Problem Solving
- Sales Foundation
- Sales; Closing Strategies
- Sales Fundamentals
- Sales Negotiation
- Sales Coaching
- Selling with Stories
- October 2024 – Current
- CERTIFICATE IN EXECUTIVE BUSINESS MANAGEMENT (Ongoing)
- Skills
- Verbal and Written Communication Skills
- Sales and Negotiation
- Strategic Thinking
- Networking
- Client Management
- Recruiting and onboarding
- Leadership
- Team & Operations Management
- Script Building
- Coaching
- Microsoft office tools
- Social media & Email Marketing
- 2
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementWork-life balanceCompany CulturePaid time offHealthcare benefitsPersonal development programsPaid sick leaveStock Options / Equity / Profit SharingQuote
"To lead, you must first understand what it means to follow. If you can't follow your leader, how can you ever lead others?"
Brian King
Certification
- Six Sigma Certification
Interests
I enjoy success Not in a materialistic or financial way but more about the personal growth of people I'm put to lead My interest is creating a positive space for everyone Opening their minds to all the various possibilities of their experiences
Timeline
No Degree - Certificate in Executive Business Management
Jain Deemed To Be University
10.2024 - 03.2025
Client relationship Manager
Promotech Inc
01.2024 - Current
Business Development Manager
Express International Inc
02.2022 - 09.2024
Senior Operations supervisor
Midas BPO
09.2020 - 02.2022
Security officer
Georgetown International academy
06.2019 - 04.2021
operations supervisor
qualfon inc
04.2017 - 01.2019
customer service representative
01.2016 - 08.2017
General Manager
01.2012 - 08.2016
High School Diploma -
Covent Garden Secondary
09.2008 - 06.2013
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