Summary
Overview
Work History
Education
Skills
Affiliations
Previous Roles
Headline
Personal Information
Accomplishments
Interests
Work Availability
Quote
Timeline
Hi, I’m

Brian Hackett

Corporate Management
Georgetown,DE
Brian Hackett

Summary

Over 22 years results-driven Branch Manager with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.

Top-notch Manager with proven track record of success, leading and growing organizations. Strong background in strategic planning, financial management and team development. Skilled in identifying opportunities and implementing practical business strategies with commitment to staying informed about latest trends, technologies and best practices.

Determined Business Owner with commitment to excellence and more than 11 years of experience. Effective collaborator promoting leadership and budgeting skills

Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.

Overview

14
years of professional experience
8
years of post-secondary education

Work History

Akamai Incorporated

CEO
01.2011

Job overview

  • Owned and operated asmall business company involving in procurement of line hardware and Power distribution transformer for industrial use for over 11 years. Grow revenue by 25% for the past four years.
  • Developed key operational initiatives to drive and maintain substantial business growth
  • Built productive relationships with industry partners and competitors to support strategic business objectives
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts
  • Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit
  • Cultivated a positive company culture, promoting employee engagement and retention through tailored initiatives

CAGE Guyana INC.

General Manager
01.2018 - 01.2023

Job overview

  • Manage a team consists of 46 employees
  • The reported directly to the Chairman of the company.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Collaborated with cross-functional teams to develop innovative solutions.
  • Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Analyzed market trends and competitor activities to create competitive advantages.

SCOTIABANK (Robb Street Branch)

Branch Manager
10.2011 - 08.2018

Job overview

  • Manage a portfolio of $12B in assets and $14B in liabilities at an increase of 66% in a five-year period
  • The team consists of 31 employees and I had direct reporting relationships with a team consisting of a Personal Banking Manager (PBM), Assistant Manager of Service and Support (AMSS), Business Banking Manager (BBM), six Personal Banking Officers (PBOs), a Relationship Officer (RO)
  • The remaining team consists of several Supervisory and junior staff
  • I am to ensure employees comply with the bank's strict policies and provides safeguards for the risk appetite and performance culture and to conduct weekly and monthly coaching to achieve corporate goals
  • Monitor sales growth to ensure sales compliance and transactions are in line with the bank's policy allowing for zero loss due to Large Incident Reporting.
  • Engaged employees in business processes with positive motivational techniques.
  • Maintained friendly and professional customer interactions.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Assessed employee performance and developed improvement plans.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Forecasted trends and recommended improvements based on financial risk analyses.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.

SCOTIABANK (Parika Branch)

Branch Manager
08.2008 - 10.2011

Job overview

  • Assisted the Assistant General Manager – Retail; managed two Assistant Managers, three Supervisors, and 12 junior staff members and a portfolio of $2.6B in assets and $4.3B in liabilities
  • Established an Annual Business Plan, business strategies and objectives to assist in performance improvements for the Branch
  • Monitored and analysed market trends and used performance management tools and techniques to motivate staff
  • Developed the sales team by implementing strategies for the achievement of business targets and personal objectives
  • Maintained effectiveness and operational efficiencies by providing directions that ensured adequate controls were in place to safeguard the Bank's assets
  • Ensured assets and liabilities met Anti Money Laundering (AML) and regulatory guidelines; continuously monitored financial performance to make sure required corrective actions were implemented.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations
  • Assessed employee performance and developed improvement plans
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales
  • Met deadlines by proactively managing individual and team tasks and streamlining processes
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly
  • Consulted customers to boost product sales and services
  • Examined customer loan applications for loan approvals and denials
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes
  • Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth
  • Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies
  • Complied with regulatory guidelines and requirements
  • Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded

SCOTIABANK (104 Carmichael Street Branch)

Personal Banking Manager
08.2008

Job overview

  • Contributed to the Branch's success by ensuring the quality and effectiveness of sales, services, and the above average administrative efforts of the Personal Banking Team resulted in 50% increase year over customer feedback survey.
  • Assisted the Branch Manager in the generation of revenues by 15% year over year and reducing expense by 5% year over year in a reasonably complex environment
  • Negotiated goals with the Senior Sales Leader, provided coaching and monitored each of the 23 sale and service member teams for desired behaviours
  • Developed and influenced 23 staff to ensure the accomplishment of personal objectives relative to teamwork plus a business plan for the unit and interns as motivations to achieve success.
  • Ensured timely completion of all branch audits by maintaining accurate records and adhering to established policies
  • Maintained strict compliance with regulatory requirements, ensuring a safe and secure banking environment for clients
  • Promoted a culture of excellent customer service within the team, resulting in high levels of client satisfaction
  • Implemented targeted marketing strategies to acquire new customers and expand the branch's reach
  • Conducted thorough risk assessments before approving loans or credit applications, minimizing potential losses
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues
  • Analyzed market trends to identify new business opportunities and stay ahead of competitors
  • Developed personalized financial plans, leading to improved long-term stability for clients
  • Designed effective cross-selling strategies that capitalized on existing customer relationships
  • Developed and maintained strong relationships with clients to maximize satisfaction
  • Assisted clients with budgeting and cash flow management
  • Helped clients make informed decisions about financial future
  • Presented financial plans and investment recommendations to clients
  • Devised comprehensive financial plans for clients to achieve short and long-term financial goals
  • Recommended specific investments to help clients meet financial goals

Education

Chartered Institute of Procurement
London

No Degree from Procurement And Supply Management Studies
01.2024 - Current

University Overview

Institute of Canadians Bankers
Canada

Bachelor of Arts from Banking And Finance
07.2000 - 10.2002

University Overview

Herriot-Watt University
Edinburg, Scotland

MBA from Banking Finance And Administration
01.2009 - 07.2010

University Overview

University of Guyana
Georgetown, Guyana

Bachelor of Science in Economics
09.1989 - 06.1993

University Overview

Skills

Financial Acumen

Corporate Governance

Crisis Management

Operational Excellence

Regulatory Compliance

Revenue Growth

Corporate Leadership

Negotiation

Staff Management

Customer Relations

Budget Planning

Affiliations

Affiliations
  • Associate Institute of Canadian Bankers (AICB) – 2000
  • Chartered Institute of Procurement and supply 2018

Previous Roles

Previous Roles
Junior and Supervisory Roles, Branch Network, 1996, 2006, Completing daily balancing of customers' transactions, daily office management, interviewing customers following with delinquent customers, proactively networking and referring business to add value to the branches revenue base making. Achieved top sales officers for last six years as a sales officer. Organise and implement several organisation initiatives and training

Headline

Headline
Head of Retail Banking

Personal Information

Personal Information
Date of Birth: 11/25/1967

Accomplishments

Accomplishments
  • Achieved top awards for Branch success in revenue growth, risk management and people management for several successive years through effectively working and collaborating with cross functional team.
  • Supervised team of 46 staff members.
  • Collaborated with the marketing team of in the development of Auto finance and marketing policy which let to increase in gerowth by 23% year over year and improve market share by 15%

Interests

Administering sports in general and Golf in Particular

Avid player og golf

Stock Market trends

Developing others

Participating in community work

Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
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evening
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Quote

Your most unhappy customers are your greatest source of learning.
Bill Gates

Timeline

Chartered Institute of Procurement
No Degree from Procurement And Supply Management Studies
01.2024 - Current
General Manager
CAGE Guyana INC.
01.2018 - 01.2023
Branch Manager
SCOTIABANK (Robb Street Branch)
10.2011 - 08.2018
CEO
Akamai Incorporated
01.2011
Herriot-Watt University
MBA from Banking Finance And Administration
01.2009 - 07.2010
Branch Manager
SCOTIABANK (Parika Branch)
08.2008 - 10.2011
Institute of Canadians Bankers
Bachelor of Arts from Banking And Finance
07.2000 - 10.2002
University of Guyana
Bachelor of Science in Economics
09.1989 - 06.1993
Personal Banking Manager
SCOTIABANK (104 Carmichael Street Branch)
08.2008

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Brian HackettCorporate Management