Brandon Williams
New Amsterdam,EB
Summary
Proven track record in enhancing border security and improving customer service at TeleperformanceGY, demonstrating exceptional integrity and cultural sensitivity. Skilled in immigration case file strategies and handling high-stress situations with patience. Achieved significant improvements in inter-agency communication and customer satisfaction, showcasing a commitment to excellence and perseverance.
Overview
3
3
years of professional experience
Work History
Immigration Officer
Guyana Police Force
Georgetown
12.2020 - Current
- Improved inter-agency communication by participating in meetings, conferences, and training sessions related to immigration enforcement issues.
- Handled sensitive information securely by adhering strictly to data protection protocols when accessing databases containing personal data of applicants or detainees.
- Collaborated with other law enforcement agencies to identify and apprehend individuals involved in criminal activities or posing a threat to national security.
- Demonstrated cultural sensitivity during interactions with diverse populations from around the world seeking entry into the United States.
- Enhanced border security by effectively screening, processing, and inspecting travelers and their belongings.
- Asked visitors prearranged chain of questions to collect information on visitors entering country.
- Investigated visitors who have remained in country longer than visa permitted.
Customer Service Representative
TeleperformanceGY
Camp And Robb Street Georgetown Guyana SA
04.2023 - 12.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Apex Education
Guyana09.2019
Skills
- Immigration inquiries
- Visa applications
- Integrity and Honesty
- Immigration case file strategies
- Patience and Perseverance
Timeline
Customer Service Representative
TeleperformanceGY
04.2023 - 12.2023
Immigration Officer
Guyana Police Force
12.2020 - Current
High School Diploma -
Apex Education