Brandon Joyce
Georgetown,DE
Summary
Dynamic IT Network Administrator with proven expertise at Muneshwers Limited in optimizing network performance and delivering exceptional technical support. Skilled in network troubleshooting and system administration, I excel at resolving complex issues and enhancing user satisfaction. Committed to maintaining robust network systems and providing top-notch customer support.
Overview
1
1
year of professional experience
Work History
IT Network Administrator
Muneshwers Limited
04.2024 - Current
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Identified and immediately resolved issues with network devices.
- Assisted IT staff on troubleshooting issues and closing calls.
- Monitored system performance and responded to alerts.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed, configured and maintained computer systems and network connections.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Performed troubleshooting and repaired peripheral device such as printers.
- Configured systems according to prescribed software and hardware frameworks.
Education
Tagore Memorial Secondary
XRKX+QPV, Number Sixty OneSkills
- Network troubleshooting
- System administration
- Technical support
- Customer support
- Network systems installation
- Network repairs and maintenance
- Computer systems installation
- Troubleshooting and Diagnostics
- Microsoft outlook
- Desktop support
- Help desk support
Timeline
IT Network Administrator
Muneshwers Limited
04.2024 - Current
Tagore Memorial Secondary
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