ARIANNE MORRISON
60 SANDY BABB STREET KITTY
Summary
Dynamic professional with a proven track record at Republic Bank (Guyana) Ltd, excelling in customer service and marketing. Skilled in active listening and critical thinking, I resolved conflicts and boosted brand awareness through innovative campaigns. My data entry expertise and commitment to customer satisfaction led to enhanced loyalty and repeat business.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Republic Bank (Guyana)Ltd
12.2019 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
Marketing Assistant
Republic Bank (Guyana)Ltd
07.2022 - 10.2023
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Managed campaigns for various clients that consistently exceeded sales goals.
- Increased brand awareness by assisting in the implementing targeted marketing campaigns and social media strategies.
- Facilitated partnerships with influencers, expanding reach and enhancing brand reputation.
- Collaborated with graphic designers to produce visually appealing marketing collateral that captured brand's essence.
Education
Diploma in Marketing - Marketing
University of Guyana
11-2024
High School Diploma -
North Georgetown Secondary
GUYANA11-2019
Skills
- Service excellence
- Active listening
- Critical thinking
- Meticulous data management
- Customer relationship management (CRM)
- Skilled in AI integration
working out
I like working out regularly, it improves my physical, mental and emotional health. Keeping my body active brings me joy.
Interests
My interests include going to the gym for both physical and mental well-being, reading to unwind and spark my creativity, and traveling to gain fresh perspectives and experiences. I also enjoy spending quality time with family and friends because it brings joy and strengthens meaningful relationships.
Languages
Spanish
Elementary (A2)
Timeline
Marketing Assistant
Republic Bank (Guyana)Ltd
07.2022 - 10.2023
Customer Service Representative
Republic Bank (Guyana)Ltd
12.2019 - Current
Diploma in Marketing - Marketing
University of Guyana
High School Diploma -
North Georgetown Secondary
Similar Profiles
Javi PierreJavi Pierre
Teller Grade II at Republic Bank Guyana Ltd.Teller Grade II at Republic Bank Guyana Ltd.
PRINCE MC TAIREPRINCE MC TAIRE
Operations Clerk II at Republic Bank (Guyana) LimitedOperations Clerk II at Republic Bank (Guyana) Limited
Elizabeth AllyElizabeth Ally
Customer Service Associate 2 at Republic BankCustomer Service Associate 2 at Republic Bank