Anjili Pertab
144 Hope Lowlands
Summary
Experienced in providing exceptional customer service and resolving issues promptly and to the satisfaction of customers. Skilled in multitasking and prioritizing tasks while maintaining professionalism and composure. Collaborative team player actively contributing to achieving common goals and fostering a positive work environment. Committed to continuous learning and improvement, constantly seeking opportunities to enhance skills and knowledge for optimal outcomes. Possesses strong problem-solving abilities, a willingness to learn, and excellent communication skills. Ready to contribute to team success and achieve positive results, while enthusiastically tackling new challenges and advancing organizational objectives with dedication.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier/Server/Barista
Petit Four café
11.2022 - Current
- Greeted customers in a friendly and professional manner
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Helped support team goals by assisting with cleaning tasks, customer needs, and supply replenishment
- Welcomed guests with friendly smiles and positive attitude
- Created warm and welcoming atmosphere by promptly greeting customers and addressing needs
- Used upselling techniques to boost order value, generating additional revenue
- Retained knowledge of menu items to assist customers with beverage selections
- Navigated periods of high volume with calm demeanor to keep store operating to standard
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Greeted customers entering store and responded promptly to customer needs.
- Supported the needs of an 11-person wait staff who attended to the specific needs of countless customers daily for petit four with social relevancy and intentionality.
Clerk
Gtm group of insurance companies
01.2018 - 01.2020
- Resolved data discrepancies and anomalies by performing complex data analysis
- Monitored and updated data entry standards and procedures
- Developed and maintained data entry guidelines and processes to ensure accuracy and consistency
- Remained accurate while entering high-volume data into designated fields
- Verified data accuracy by consistently reconciling work with documentation
- Achieved daily production quotas through consistent workflow prioritization
- Minimized errors by contacting document owners to resolve questions, inconsistencies and missing data
- Entered customer and account data by inputting alphabetic and numeric information on keyboard according to screen format
- Kept upload errors low by carefully checking source data for errors
- Minimized data loss risks by backing up completed work daily
Education
Bachelor of Science - Chemistry
University Of Guyana
Turkeyen06-2025
High School Diploma -
Hope Secondary School
Hope Lowlands ECD01.2018
Skills
- Computer literate and proficient in Microsoft Office
- Data Entry and excellent time management
- Works well under pressure
- Leadership and Teamwork
- Work ethic and integrity
- Time management skills
- Project management
- Operations management
Certification
• Customer Service Certificate issued by Class and Elegance.
Timeline
Cashier/Server/Barista
Petit Four café
11.2022 - Current
Clerk
Gtm group of insurance companies
01.2018 - 01.2020
Bachelor of Science - Chemistry
University Of Guyana
High School Diploma -
Hope Secondary School
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